Case of the Seekbar not appearing in Preview or Publish

Dec 09, 2022

The Player Properties are set to display the seekbar. However, when previewing a slide with a video, both Classic and Modern Players show as if the seekbar is not set to display.

I've tested on a Mac with a virtual client and on a PC with the same results. All other settings are default.

Is anyone else experiencing this?

5 Replies
Kelly Auner

Hi Kevin,

Thanks for reaching out!

I'm sorry to hear that you're experiencing this issue with the seekbar not displaying in preview. I created a sample file to test this out in both the Classic and Modern players, and it worked as expected.

Please let me know if this helps! If you're comfortable testing your file, we'd be happy to test it! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Kevin Thorn

Hi Ron,

I thought I replied to my post that it was a user error. Ha! The slide properties were set with custom player settings with the seekbar turned off on that particular slide. All good. 

This is a good example for my workshops in troubleshooting a symptom. Thanks for trying to replicate it,