Changing character doesn't keep pose and expression
I have a branching scenario which uses a photo character from Content Library 360. This character appears with several poses and expressions across over 100 layers. The client has now asked for the character to be changed. According to the documentation, you can change the character and it will keep the pose, expression timing etc. The problem is, it doesn't work! When you change the character, it just uses the default pose and expression, which is nothing like the pose and expression used.
Is this a known problem?
Any help would be really appreciated!