Thanks for reaching out and I'm sorry to hear you're experiencing this issue!
This doesn't sound like expected behavior so I'm happy to investigate what's going on. As Walt suggested, it will be helpful to view your .story file. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Thanks for the replies, but I re-did the slide and it's ok now (the new one).
Working with Articulate products for 10 yrs has made me a bit jaded. I just come to expect random, weird, and time-consuming issues. Happens frequently.
4 Replies
Are they on a master or a layer?
Attach your .story file here, and someone will take a look at it.
Hi S T,
Thanks for reaching out and I'm sorry to hear you're experiencing this issue!
This doesn't sound like expected behavior so I'm happy to investigate what's going on. As Walt suggested, it will be helpful to view your .story file. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Thanks for the replies, but I re-did the slide and it's ok now (the new one).
Working with Articulate products for 10 yrs has made me a bit jaded. I just come to expect random, weird, and time-consuming issues. Happens frequently.
Hi S T,
Thanks for letting us know everything is sorted out on your end. We're happy to help if you run into other issues.
I appreciate you being a long-time Articulate user. Enjoy your weekend!