I have these guys from the Characters Bundle Volume 1, and when I insert them they appear very small and in very low resolution, when it says in the Articulate store that they are supposed to be in high resolution. Am I doing something wrong?
Are you inserting them from within the normal Storyline tab Insert -> Insert Characters -> Photographic? I haven't heard this before, but it may be worth conducting a repair of your Storyline Software.
Hi Ashley and Justin. Thank you for your answers.Yes I insert the characters as demonstrated above, but when I enlarge them they are obviously at low rez. I will try the repair now.
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Hi Helene,
Are you inserting them from within the normal Storyline tab Insert -> Insert Characters -> Photographic? I haven't heard this before, but it may be worth conducting a repair of your Storyline Software.
If you're still having difficulty after the repair, can you please connect with our Support team?
Good Afternoon, Helene.
Here's a quick Screenr on how your Photographic Characters should be functioning:
If that's not how your Photographic Characters are working, please send us a note so that we can take a closer look at the problem. Thanks!
Hi Ashley and Justin. Thank you for your answers.Yes I insert the characters as demonstrated above, but when I enlarge them they are obviously at low rez. I will try the repair now.
Well it works now... Same mystery as yesterday when my .png were not transparent...Weird! it's good to know about the repair stuff though![](https://articulate-heroes.s3.amazonaws.com/smiley-winkkua920.png)
Thanks Helene for the update, and glad it's working for you now!
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