I am a little bit confuse here. I am using a TTF font Charlotte Book and unfortunately I can't see the Preview when using that Font.
I have tried all other TTF fonts installed on my computer and everything worked fine except for this one. Can I do something that Storyline 3 will accept the font just like all others?
Can you share the font files with us so that I could get it a test as well? If you need to share them privately you can send to our Support Engineers here.
Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. If you reply via email, it also means any attachments you included won't come through. You'll want to visit the forum discussion page and use the "Add Attachment" button to share here.
You mentioned only Charlotte medium is working - can you check if that's the same in Powerpoint too? If you're seeing the same behavior in Powerpoint, it sounds like Storyline is working as expected. If Powerpoint allows you to access all the font weights, I'll want to take a look at the font files to do some more testing!
I installed both the font files, although only the font "Charlotte" showed up in Storyline for me - not the "Charlotte book". They did both look the same to me - so I went ahead and created a one slide Storyline 3 project and it preview normally as captured here and I uploaded it to Articulate Tempshare. Can you let me know how that Tempshare link looks for you?
Thanks for your help. Within your attachments everything is ok.
I may not have the latest updates because I am using the demo of Storyline 3. I intend to buy Storyline 3 at the end of the demo so this may solve my fonts problem.
Thank you again for your tests. You did a great job.
Hm, we haven't pushed out any updates to Storyline 3 yet - so it could just be an issue with the installation. Not to worry, once you're ready to purchase the license you can still go through those same repair steps and it should get you squared away!
Let us know if you have any other questions while going through your trial!
8 Replies
Hi Sylvain,
Can you share the font files with us so that I could get it a test as well? If you need to share them privately you can send to our Support Engineers here.
As per my tests only Charlotte medium is working properly.
Thanks you for your help
Sylvain Dufresne
HEO Solutions inc. (7830912 Canada inc.)
sdufresne@heosolutions.com
www.heosolutions.com
450-522-4909
Hi Sylvain,
Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. If you reply via email, it also means any attachments you included won't come through. You'll want to visit the forum discussion page and use the "Add Attachment" button to share here.
You mentioned only Charlotte medium is working - can you check if that's the same in Powerpoint too? If you're seeing the same behavior in Powerpoint, it sounds like Storyline is working as expected. If Powerpoint allows you to access all the font weights, I'll want to take a look at the font files to do some more testing!
Hi I did tried in Powerpoint and it is working perfectly.
Please see the fonts in attachment.
Thanks
Sylvain
Thanks Sylvain - I'm downloading the fonts not to take a look.
Hi Sylvain,
I installed both the font files, although only the font "Charlotte" showed up in Storyline for me - not the "Charlotte book". They did both look the same to me - so I went ahead and created a one slide Storyline 3 project and it preview normally as captured here and I uploaded it to Articulate Tempshare. Can you let me know how that Tempshare link looks for you?
If it's still not behaving as expected can you try to do a repair of Storyline?
Thanks for your help. Within your attachments everything is ok.
I may not have the latest updates because I am using the demo of Storyline 3. I intend to buy Storyline 3 at the end of the demo so this may solve my fonts problem.
Thank you again for your tests. You did a great job.
Sylvain Dufresne
Hm, we haven't pushed out any updates to Storyline 3 yet - so it could just be an issue with the installation. Not to worry, once you're ready to purchase the license you can still go through those same repair steps and it should get you squared away!
Let us know if you have any other questions while going through your trial!
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