I noticed when using the classic player, the seekbar is not accurate. Even though the slide length and video length are the same, when viewed with the classic player, the seekbar is way off. Showing approx 60% when they video is almost complete.
However, when viewed with the modern player, the seekbar is 100% accuarate.
May I please ask if you could check if the seekbar is set to allow seeking separately from the main base slide? If this is disabled, the seekbar will be visible but will not affect the content on the layer.
I am finding that the seekbar is not accurate when previewing the whole project if I have the preview window maximized ( I am using dual 32" displays).
If I set the preview window to only fill 75% of my screen , the seekbar is accurate. The seekbar is not accurate when published to 360 review either.
Only happens with Classic player, and not if I switch to Modern player.
Seekbar is set to " Allow user to drag the seekbar " in the Player Controls. Each slide has only one layer , base layer which has a video on it.
I just now discovered that using the 4:3 project size , the seekbar is not accurate , but when using 16:9 , the seekbar is accurate.
What is weird is sometimes it is accurate on review 360, sometimes it isn't.
Thanks for reaching out and sharing what you are experiencing in your project.
Based on the troubleshooting you've already completed, I've opened a support case on your behalf so that you can work directly with one of our support engineers.
3 Replies
Hello John,
May I please ask if you could check if the seekbar is set to allow seeking separately from the main base slide? If this is disabled, the seekbar will be visible but will not affect the content on the layer.
Please check this tutorial on layer properties.
I am finding that the seekbar is not accurate when previewing the whole project if I have the preview window maximized ( I am using dual 32" displays).
If I set the preview window to only fill 75% of my screen , the seekbar is accurate. The seekbar is not accurate when published to 360 review either.
Only happens with Classic player, and not if I switch to Modern player.
Seekbar is set to " Allow user to drag the seekbar " in the Player Controls. Each slide has only one layer , base layer which has a video on it.
I just now discovered that using the 4:3 project size , the seekbar is not accurate , but when using 16:9 , the seekbar is accurate.
What is weird is sometimes it is accurate on review 360, sometimes it isn't.
Hi John,
Thanks for reaching out and sharing what you are experiencing in your project.
Based on the troubleshooting you've already completed, I've opened a support case on your behalf so that you can work directly with one of our support engineers.
You should be hearing from someone soon.
This discussion is closed. You can start a new discussion or contact Articulate Support.