I've been using Storyline for a few years now and I've run into a major problem when upgrading my courses from 1 to 2. In virtually all courses, I have a click outside trigger that triggers a try again layer that gives the user additional guidance which is often needed. What I have found is that WHEN my trigger involves clicking outside anything that is inside the scrolling panel the trigger doesn't function.
Has anyone else encountered this issue or know of a work around? On a hunch, I tried completely recreating in 2 and the issue still exists and there is no "..." indicating that the trigger is incomplete.
I have no idea if this will work, but maybe try grouping the scrolling panel with someone else? I noticed that for me the click outside trigger doesn't work on some objects like rectangles and such, but when its a group it seems to work.
The information in these courses is proprietary but I removed all proprietary info (sorry in advance for blacked out screenshots) and a sample of the issue on 3 slides is included.
Thank you for sharing the file. I do see you had to click outside the scrolling panel marked as well, but removing this did not clear up the issue. I will be reporting this to our QA team for review. I will share any updates here.
I just wanted to share a workaround for this if anyone should have similar problems before a fix is implemented. All I did was trigger the picture that is in my scrolling panel to show the try again layer when clicked...this way the layer isn't triggered when using the scrolling panel AND since the hotspots are on top of the picture, when the user clicks them, the layer won't be triggered.
I could further solve the problem outside of the scrolling panel by placing a hotspot to trigger the layer there, but I didn't feel it was needed in my example.
The item you all may be particularly interested in is how it fixes an issue where a trigger wouldn't work if it was set to execute when the learner clicked outside a hotspot that was inside a scrolling panel. To note, this fix is for Flash output; HTML5 doesn't support the Click outside trigger.
You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.
7 Replies
Hello Jennifer!
Have you tested this in published output? Would you be able to share the file here for us to take a look?
I have no idea if this will work, but maybe try grouping the scrolling panel with someone else? I noticed that for me the click outside trigger doesn't work on some objects like rectangles and such, but when its a group it seems to work.
The information in these courses is proprietary but I removed all proprietary info (sorry in advance for blacked out screenshots) and a sample of the issue on 3 slides is included.
Hello Jennifer,
Thank you for sharing the file. I do see you had to click outside the scrolling panel marked as well, but removing this did not clear up the issue. I will be reporting this to our QA team for review. I will share any updates here.
I just wanted to share a workaround for this if anyone should have similar problems before a fix is implemented. All I did was trigger the picture that is in my scrolling panel to show the try again layer when clicked...this way the layer isn't triggered when using the scrolling panel AND since the hotspots are on top of the picture, when the user clicks them, the layer won't be triggered.
I could further solve the problem outside of the scrolling panel by placing a hotspot to trigger the layer there, but I didn't feel it was needed in my example.
Thanks for sharing the update Jennifer!
Hi everyone! I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here.
The item you all may be particularly interested in is how it fixes an issue where a trigger wouldn't work if it was set to execute when the learner clicked outside a hotspot that was inside a scrolling panel. To note, this fix is for Flash output; HTML5 doesn't support the Click outside trigger.
You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.
Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
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