Closed Captioning not working in FireFox

Jul 08, 2019

Hi there,

I'm having this issue where the CC button doesn't appear in FireFox. My file has a video on the base layer and the file is published as HTML/Flash. The CC button works fine in Chrome and IE but doesn't work in Firefox. I have to refresh the browser once or a few times to make it appear and if I refresh it again the button disappear again. The player is set to the original size in the browser.

Is it a bug? Is there any workaround or fix for this?



1 Reply
Ashley Terwilliger-Pollard

Hi Santiago,

I responded to your other post here, but happy to keep the conversation going in this solo discussion.

Do you know if you're viewing the Flash or HTML5 output while in Firefox? Also, what version of Firefox are you using?

If you're able to share a link to the course I'm happy to take a look and give it a test, as I don't see any reported issues with the CC button going missing in Firefox alone.


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