Closed Captioning button disappears when browser page is refreshed

Mar 14, 2022


I've seen a few older discussions about this, but not any that really have solved the issue.  I've created a video with CC, and saved it for Web.  The CC button is there the first time I play the video, but if I refresh the web browser, then the CC button disappears. 

Weirdly, if I refresh the browser 5 or 6 times, the CC button will reappear. 

This is an important video for my institution and it needs CC. I appreciate any help. Thank you.

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