Closed Captions Editor

Nov 20, 2020

This has been going nuts for about a week. Keep getting error screens, save my work regularly and export VTT files every few minutes. Twice on projects now I have opened the editor and all my captions were gone. I was able to re-import on one and still working on the second. My projects are about 1 hour in length. Is this too much for the editor? This has been happening since the last 360 update. CC text is frustrating enough, somebody please help or review the code!

2 Replies
Ren Gomez

Hi Len,

I'm sorry to hear you're running into these roadblocks! Help is on the way as I've opened a case on your behalf to connect you with a support engineer.

You should be receiving an email soon with an upload link. Please share your .story file with us, and we'd be happy to take a closer look and figure out what is happening here! 

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