CMI5 Issue

Jul 19, 2023

Dear Experts,

As a System admin for LMS, I meet a issues when upload file CMI5. We tested the file in offline and the file has no issue (you can sse in picture CMI5 issue1), But when we upload to system then issues occur. You can see in the picture CMI5 Issue 2 that it didn't show the image in slides correctly, and when the user click in one image, then the click is occur in another image. Please see the video Error LMS and Error LMS 2. Do anyone meet the same issues. The problem was in the file, the player or in the LRS. Thank you so much.

17 Replies
Jose Tansengco

Hello Linh Nguyen Phu,

Thanks for reaching out!

Since your course works when it is published to web, I recommend doing a few more tests to determine if the issue you're experiencing is isolated to your LMS. 

If you are able to replicate the image issue in SCORM Cloud or Review 360, please open a case with our support team here so we can take a closer look at what's' happening.

Linh Nguyen Phu

Thank Steven, 

I Just receive the feedback of my staff, We encouter the new issues, The File Is run well on Laptop and desktop, But when our staff run this file in mobile web, they can't click to the answer. Please see the Video for more details. We checked in another mobile, and it's ave the same issue

Jose Tansengco

Hi Linh,

I'd recommend reporting the issue to your E-Learning vendor so they can try and correct the behavior. Unfortunately, without being able to test the project file and published output, its going to be challenging for us to identify what's wrong. If possible, please ask your vendor to reach out to our support team by opening a case here. This will allow us to test your course properly and also figure out how to fix it.