CMI5 Issue

Hello Linh Nguyen Phu,

Thanks for reaching out!

Since your course works when it is published to web, I recommend doing a few more tests to determine if the issue you're experiencing is isolated to your LMS. 

• Publish your course to Review 360. Do the images load properly there?
• Test your course in a different LMS such as SCORM Cloud. Is the behavior of the course the same?
• Have you checked with your LMS admin to see if your LMS is CMI5 compliant? 

If you are able to replicate the image issue in SCORM Cloud or Review 360, please open a case with our support team here so we can take a closer look at what's' happening.

Thank Joe so much,

I tested in ScormCloud and meet the same Issue. Our LMS is CMI5 Compliant, we had run other CMI5 and it's run well

what happens, if you publish to Review 360?

Hi Linh, 

Good call on opening a support case! I can see that my colleague Phil is already working on the issue with you. Please share a copy of your Storyline 360 project file through the case at your convenience so we can continue troubleshooting the behavior.

This File is created by our vendor, Can I publish it in Review 360?

Dear Joe, The storyline is vendor owner, so that I don't have it now. Is It anyway to find out the problem without the storyline project file? Cause It's hard to me to get the storyline file due to the contract with vendor.

Hi Linh,

Thanks for following up! Not to worry, I've updated your support case with the feedback you shared so Philam can continue to troubleshoot with you!

We'll continue this conversation over in your support case to keep all the information in one place.

Thank Steven, 

I Just receive the feedback of my staff, We encouter the new issues, The File Is run well on Laptop and desktop, But when our staff run this file in mobile web, they can't click to the answer. Please see the Video for more details. We checked in another mobile, and it's ave the same issue

which Storyline Version are you using?

there was a fix in version 3.76 (05/30/2023) for mobile

• Fixed: On mobile devices, some interactive objects became unresponsive, and navigation could lock on slides with multiple videos.

I Haven't know yet, Let me ask our Vendor

Our Vendor said that they use version 3.77

Hi Linh,

I'd recommend reporting the issue to your E-Learning vendor so they can try and correct the behavior. Unfortunately, without being able to test the project file and published output, its going to be challenging for us to identify what's wrong. If possible, please ask your vendor to reach out to our support team by opening a case here. This will allow us to test your course properly and also figure out how to fix it.

Dear Joe, 

Thank you so much for your support. I Found out the problem. We and our vendor has publish another file with classic player and It run well. So we think that the problem is on the modern Player. 

do you tested the classic player with or without auto scale to fill browser window ?

you should send articulate support a sample .story file with the problem - so they can fix the bug with modern player

Our Vendor said that they just publish the same file and only change player to classis Player. So I guess That file with auto resize

I Check with Our Vendor. This file use Auto resize fearture in classic player. This Issue occur in just 10% of our staffs, and the issue occur in different slides with each staff/View. That the reason I Think the modern player is the root problem 

if you don't upload the .story file here or at least send it to support - no one can help you with the problem

it doesn't have to be the complete .story file - just a few slides (with the problem) are enough