Color in Feedback Master not Carried to Feedback Layers

Sep 26, 2018

The feedback layers are driving me crazy. As the "Master Feedback" screen shot shows, the master is in a blue. But as the "Applied Feedback" screen shot shows, the applied feedback layer is a different color.

I have restarted, even installed the most current update today, and rebooted. Nothing. And I don't see the Edit Theme group of controls on the control ribbon that is shown is some of the documentation.

Please help.

31 Replies
Johnathan Poertner

Hello all!  I am working in version 3.77.30587.0 and still experiencing this issue.  Is there a fix I am missing or is this bug still live?  You can see from the pic that the color scheme on the 'apply layout' menu does not match what is applied to the slide layer. 

feedback master mismatchAny help would be appreciated!


Jose Tansengco

Hello Johnathan, 

Sorry to hear that you ran into this snag. 

I tried replicating the behavior you experienced on a new project file using a similar color scheme but I was unable to do so. 

Since this bug has been reported as fixed, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

Jose Tansengco

Hello Johnathan, 

Thanks for sharing a copy of your project file. I took a look at at and I can confirm that I was able to observe the behavior you reported. 

To troubleshoot, I tried replicating the same behavior in a new Slide Master layout and it looks like the green shade was correctly applied there. Here's a screenshot of my test: 

Would you mind testing the behavior in the following and letting me know afterwards if you are able to consistently replicate it? 

  1. Test using a new Slide Master layout
  2. Test the behavior in a new Storyline 360 project file 

Let me know how it goes!

Jose Tansengco

Hello Mikkel, 

Sorry to hear that you ran into this issue. 

I tested your file and it looks like there is indeed some issues with the feedback master layout, especially when gradients are used. I opened a bug report to notify our product team of this issue, and I've linked this post so we can share updates when they are made available. Thanks for bringing this to our attention, and our apologies for any inconvenience this may have caused.