Completion status not updating when quiz is passed?

Sorry to hear you're getting stuck, Mike! I'm happy to help. And thanks for letting me know you already tested in SCORM Cloud--that's usually the first thing I'll recommend. 🙂

I've got a few questions that will help me narrow this down:

• What version of Storyline are you using?
• Does the Result Slide have a "submit result" trigger?
• Is there a reason you're using Completed/Incomplete vs. Passed/Incomplete?

If you don't mind sharing your file with me, I'd be curious to test it. You can either attach it in a new thread comment, or send it to me privately by clicking here. 

Hi Alyssa, 

Using Storyline 360.

Though I think that's what I was missing, the submit results trigger!  

Incidentally, I did test a version with the Passed/Incomplete setting to see if that worked better, but the content rendered very funkily when I launched the course (fonts not correct, strange characters appearing on screen...).Not sure what that's about.

Passing is assumed with completion of most courses since users don't get credit otherwise. 

Thanks very much!

What is the purpose of the Object field for this trigger?

Hi Mike,

Ah, glad we found the culprit! The Submit Results trigger sends the quiz data to the LMS, so you'll definitely want to make sure that trigger is on the results slide. 

You mentioned changing the reporting status to Passed/Incomplete caused the slide to look wonky (technical term 😉). That could happen if you tested the output locally. Did you upload the output to your LMS before you tested it, or did you test it locally?

Finally, the object field for that trigger indicates that the quiz data will be submitted when the slide timeline starts. 

Let me know if you have any other questions!

Added the trigger and re-tested, it did work this time.

I actually ran a version with the pass/complete setting in SCORM Cloud, so more curiouser (another technical term).  

It was a bit confusing because the object field seemed redundant with the results field, since both fields show the same "target"?

I actually have two submit results triggers, one on each of the respective results layers (success / failure), rather than on the results slide base layer.  This way the Object is "Success" or "Failure" for the respective trigger...a little less confusing.

Would it work the same way (or is it more proper) to have the trigger on the base layer and the results slide selected as both the Results and Object field, so the triggers on respective result layers not necessary? 

Thanks again!

Hi Mike,

I would put the "submit results" trigger on the base layer. That way, no matter if the Success or Failure layer is displayed, you know the results are submitted.

I hope that answers your question!

Sounds good, thank you!

I'm experiencing this same issue: I get a quiz result, but the course is not marked as complete when I test it in SCORM Cloud. (I've attached the sample course I threw together to test the function in our LMS). I'm publishing in SCORM 1.2; tracking is set to "results slide," LMS reporting is set to "passed/failed," and I do have a "submit results" trigger on the base layer. It seems I'm missing something obvious, but for the life of me I can't figure out how to make it complete once the quiz results are shown.

I finally figured it out...in case anyone else is struggling: I had to change a compatibility setting in SCORM Cloud. "Completion status of failed success status" must = completed. Now on to test with our LMS...  :)

Thanks Jessica for that update and I'm glad you figured it out!