Consistent freeze during Action Fine Tuning of Try Scene

Jan 10, 2013

Julia Koller
By Julia Koller

Hello,

I'm new to Storyline and am currently testing the software to see if it is a viable alternative to other development tools in the Mac environment.

I have installed a trial version on VMWare Fusion for Mac. My virtual machine is set up as an isolated system within the Mac OS, so there is no crossover between Macintosh and Windows. So far, Storyline is working wonderfully, but I just hit my first snag today.

When using Action Fine Tuning to edit a Try Scene, Storyline is consistently freezing. To troubleshoot the problem, I've restarted Storyline, Windows and Virtual Machine. I also created two new files with different content to see if perhaps the original file I created was corrupt. The issue remained.

Has anyone else encountered a similar problem?

Thanks for your help,

Julia

11 Replies
Peter Anderson
over 11 years ago01/10/13 at 2:13 pm (UTC)

Hi Julia!

OK, cool. I was noticing some lag in my VM when using Storyline as well, initially. I allocated more juice to the Windows side (4 CPUs and 3800 MB memory), and haven't had an issue since. I realize that's a big jump, but it might be worth bumping yours up and then seeing if it allows the Action Fine Tuning to run without stalling just so we can see if that's the underlying issue.

Let us know...

Thanks!

Mike Insalaco
11 years ago04/11/13 at 11:45 am (UTC)

I'm a new Storyline user. I recorded my screen and then selected Try Mode. I edited one of the screens by moving the hotspot without any problems. However, when I edited the next screen by changing the Start and End frames and then clicked OK, the program freezes while saving the changes and doesn't finish updating the action movie for the slide. 

I'm using Parallels and have increased the memory to 6 GB which is above the recommended .5 GB to 4 GB configuration.

My laptop has 16 GB of RAM. Any suggestions of how to fix this issue? Thanks!

Daniel Brigham
over 10 years ago07/30/13 at 2:09 pm (UTC)

Peter Anderson said:

Hi Julia!

OK, cool. I was noticing some lag in my VM when using Storyline as well, initially. I allocated more juice to the Windows side (4 CPUs and 3800 MB memory), and haven't had an issue since. I realize that's a big jump, but it might be worth bumping yours up and then seeing if it allows the Action Fine Tuning to run without stalling just so we can see if that's the underlying issue.

Let us know...

Thanks!


Peter: Thanks for this suggestion. Action fine tuning has been freezing my Mac/Parallels. Just made this tweak and am thinking it'll probably solve the problem. --Daniel

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