I'm really sorry for the trouble you're having. I have escalated your Support Case to our Tier 3 Technical Support Team to see how we can help, and you should be hearing from them ASAP. If you'd prefer a refund over escalated support, please respond to Tier 3 with your preference and we'll get you moved over to our Customer Care Team for help with that.
Again, my apologies for the trouble. We're committed to helping you out.
Hi there, Shan. I'm sorry you're having a bad experience. I see that Renato has reached out to you in case #01718979. Please feel free to reply back to him directly!
3 Replies
Good Morning, Joshua.
I'm really sorry for the trouble you're having. I have escalated your Support Case to our Tier 3 Technical Support Team to see how we can help, and you should be hearing from them ASAP. If you'd prefer a refund over escalated support, please respond to Tier 3 with your preference and we'll get you moved over to our Customer Care Team for help with that.
Again, my apologies for the trouble. We're committed to helping you out.
I would also like a refund. I spend more time diagnosing and trying to fix bugs that I do producing content.
Hi there, Shan. I'm sorry you're having a bad experience. I see that Renato has reached out to you in case #01718979. Please feel free to reply back to him directly!
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