Content No Longer Accessible after free trial

Sep 28, 2023

I created content through Rise and Storyline for a project I was working on. I had access to the links and was told they would remain even after the free trial. However, upon attempting to share the link, it says "someone might have deleted the file." Is there any possible way I can access these again to download? Please!!

1 Reply
Jose Tansengco

Hello Megan,

We only keep online content on our servers up to six months after a trial subscription ends. I took a look at when your trial subscription expired and it looks like it was past the 6 month mark. You can check out this article for more information: 

I'm sorry that your content was deleted, and unfortunately there isn't a way to restore it. Please let me know if you need help with anything else.