Content published to record pass/fail status but is trakcing as pass/pass in LMS

Does the SCORM work as expected inside SCORMCloud? I'd suggest trying the course there to eliminate the SL side of the issue

Hi Cindy! 

Please do test your content in SCORM Cloud as Brian suggests. If you are able to replicate, we would certainly want to take a look.

It's still saying the same thing I've described.

Completion: complete

Success: failed

And the LMS is marking it complete. The LMS and/or cloud should be marking this 'incomplete'

Let me understand:  Does the following send these variables to the LMS?

Passed/Failed sends P/I 

Passed/Failed sends P/F

Complete/Incomplete sends C/I

Completed/Failed sends C/F

So depending on the LMS will depend on which one of the "report status to LMS" are to be used.

If that's the case, this is published as Passed/Failed and I'm getting a Complete/Failed. 

Hi Cindy! If you are able to replicate the behavior in SCORM Cloud, would you be able to share the .story file that you are working with? If you cannot share here in the forums, be sure to share privately here.

Thanks Leslie & Brian.  I submitted the Case #00881397 with all documents of the SCORM logs from the LMS, and the files associated with this question.   I realize that each LMS handles these differently.

Thanks Cindy. I'll be sure to follow along as well.

Here is the response.  In a nutshell Passed_Failed will always send a completed and if the LMS supports the "Failed" status under completed it will report that.  Ours however, has only Completed & Incomplete and does not support the "Success" status.  Therefore I will see Completed even if the user failed as long as they finished the quiz.

------Response------

When you set your LMS Reporting to "Passed/Failed", completion will be sent to your LMS regardless if the user passed or failed the quiz. Completion will be determined if the user has completed the quiz, it will only differ on the "Success" status sent to the LMS, either Passed or Failed.

With regards to setting the LMS Reporting to "Complete/Incomplete", success status (Passed/Failed) will not be sent to the LMS. User should receive "Complete" status is they have passed the quiz. Otherwise, "Incomplete" status will be sent to the LMS.

To report both completion status and success status to an LMS, you need to select either Passed/Incomplete or Passed/Failed as the reporting option when publishing your Articulate Storyline content. See this article for more information: http://articulate.fyi/2bJt52T

To help you understand how each LMS Reporting option in Articulate Storyline or Studio works, I will refer you to this great article from Inquisiq (LMS): https://www.inquisiq.com/documents/scorm-publish-settings-in-articulate-studio-and-storyline-products/

I should note that the article doesn't cover SCORM 2004 4th edition but the same applies as to SCORM 2004 3rd edition. I'd tested and got the same results.

Thanks for popping in to share an update Cindy.