Completed status shows complete in my SCORM LMS only when user passed

Hi Anudeep,

You can't have to conditions like

- visited all the slides
- pass or fail depending on the score he achieved.

I think you need to decide either you tracked Slides as completion or Scores as completion.

You can't have both Slides and Scores.

Hi Anudeep

If you can use an option that gives you the correct passed/failed status you can force completion using JS

Add this trigger to the results slide or final slide when the user exits

//set status;
SetStatus("completed");

Thank you for the reply Rex, but is there any walk around for this?

Hi Wendy,

Now the status says complete but the if the user failed in his first attempt the score is register but in the second attempt if the user passed that score is not getting registered. This used to happen previously

Hi Anudeep

have you tried testing the module in SCORMcloud (industry standard LMS) - that will tell you if it is an issue with SL reporting or a setting in your LMS may need tweaking.

Also, let people know which LMS you are having an issue with - someone may be able to chime in with a solution for you.

I am sorry about that,I am using cloud.scorm.com as my LMS and in articulate i am publishing it as SCORM 1.2

Hi Anudeep,

If you're testing in SCORM Cloud and things still aren't working as expected we'd want our team to take a look at the .story file in question. Can you upload a copy of it to our Support Engineers using the form here?

Please find attached my story file, hope you can give me a walk around for my question

Hi Ashley,

I did what you said my case number is 01031334

Hi Anudeep

I just uploaded a test file to Scormcloud. I failed first attempt and passed second attempt and Scormcloud is recording correctly.

My publish settings are Passed/Failed and I have a JS  trigger to set completion status on exit

However on second test (fail, fail) -it records the fail but not the complete status even with the JS trigger

I'll test with the other publish settings to see if it works

HI Wendy,

Thank you for testing the file, I did the same, when I failed the first time the completion status showed incomplete. I want the completion status to show complete and the score to be recorded even when the user fails

I understand Anudeep and with the testing I have done, no publish setting combination is returning those parameters.  See attached pdf

So how do I solve the issue, any walk arounds to this similar to the js trigger that we included or anything else ?. Need help on this.

Thanks Anudeep for uploading your file to our Support team as well. I see that Abel (Case # 01031334 for my reference) is taking a look so I'm going to follow along as he tests the course and can update this forum discussion once he's finished. He'll be in touch via email, so just keep an eye out for an email from Support@articulate.com 

Hi Anudeep,

It looks like Abel did some additional testing and shared a copy of your Storyline course and a link to where he posted it on SCORM Cloud with the following information:

As mentioned in our forums, Articulate Storyline lets you track a course either by the number of slides viewed or by a single quiz (result slide). Tracking both measurements for the same course isn't supported. Similarly, tracking multiple quiz scores in the same course isn't supported. However, you may be able to track more than one SCO (shareable content object) in a single course using one of the unsupported methods in this article: http://articulate.fyi/2igePMr 

I understand that you want you course to get a completion status regardless if the user passed or fails the assessment. Would it be possible for you to use SCORM 2004 2nd edition as your learning standard and set the reporting to Passed/Incomplete when publishing for LMS? See "Step 5: Choose Reporting and Tracking Options" section of this tutorial to learn how: http://drops.articulate.com/1cdgY 

Publishing your course using these settings should allow you to get a completion status in SCORM Cloud regardless is a user passed or fails the quiz.

Please feel free to let Abel or I know if you need any other help with this issue.