Conversion from Storyline 1 to 2 - interaction issue! Input needed please!

Nov 11, 2014

Hi All

Hoping you can assist as I have an issue that is driving me insane(r)!

I developed 98% of a course in the original Storyline (with all applied patches). Right at the end, the client has upgraded to Storyline 2.

Everything is working as it should in both Preview AND the LMS, except 1 specific interaction (of course the most complex and important one - ugh).

I have compared all the objects, object orders on timeline, object states, layers, links, variables and triggers between SL1 and SL2.  Identical (as best I can work out).  

In an attempt to further test what was occurring, I converted a previous iteration of the file from SL1 to SL2 and did the following:

  • I tested it in SL1 first - worked perfectly in Preview.
  • On import to SL2 - I said to NOT convert at this time to SL2, ie leave as SL1.
  • On rendering the relevant scene to Preview mode - it falls over.  

As best I can figure - something is definitely happening on conversion to SL2. What that is exactly, I am not sure and I have been looking at this for a few days now.


  1. Has anyone else had similar issues?
  2. If so, what were they?
  3. Did you get a fix?

Any other suggestions most welcome as I am tearing my hair out and we need to present this tomorrow.

Thanks in advance (Sue, the balding!)


15 Replies
Steve Lyne

Hi Sue,

Guess if you follow the West Coast Eagles your hair is already at a premium, but that's a whole other story.

 I have found the occasional bug when converting from SL1 to SL2 as well.  Try opening a new project in SL2 and then import the offending slide and see if that works. If it does, import the rest of the project into the new file.

Not sure if that will work but worth a go.  Let me know what happens.

 Steve Lyne

Tamworth, NSW

Go The Swans!

Sue Hickton

Hi Steve

thanks for getting back to me (...perhaps - bloody Sydney supporters :P )

I "think" I have worked out what is happening - but I don't understand why.  It seems on conversion to SL2, any grouped objects I have, that have a "Jump to Slide" trigger, stop firing, even though the triggers appear identical on both versions.

When I add the exact same "Jump to Slide" trigger to all objects in the group individually - it works. Very annoying.

I will however, try that as a test and see if it will retain the original behaviour on import. Shall let you know! 

Thanks mate


Go Eagles! :p (although I DID cheer for Sydney this year in the GF *sigh*)

Patrick Girard

Hi guys,

I also have issues with questions that were perfectly working on SL1 and are not working on SL2. Description of the issue: impossible to click on the answers of the Multiple Choice Question.

Very strange fact: if I do a preview of the concerned slide only, it works. But as soon as I do a complete preview of the whole project it doesn't work anymore...

Maybe a kind of bug of SL2 that will be solved in a next update? I hope so , because I admit I am a bit lost and don't know how to solve this kind of issues.

Kind regards,



Jane Reimers

I’ve upgraded every file, and I don’t know where the old copies are stored (by Articulate when it says they’ll save an old copy). However, I did find out that E-Learning Bros. updated the interaction recently to be compatible with SL2. So, now I’m trying to reproduce all of my layers. I’m almost done, but I have one lingering problem. I can’t “see” the audio track from the old slide so that I can move it to the new slide. I can hear it, but I can’t find it. It’s not on the timeline. Thanks so much for trying to help me.

Christie Pollick

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed the issue where trigger conditions wouldn't work properly when upgrading a project from Storyline 1 to Storyline 2. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly

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