28 Replies
Ashley Terwilliger

Hi Larry,

I'm unsure what you mean about copy/paste it from under controls - do you mean from the toolbar itself? Or something that you've inserted from there and that is on your slide? 

I'd suggest confirming that you're working locally first, and then look into conducting the repair of Storyline. 

Ashley Terwilliger

Hi Keith,

Did you look into the steps I mentioned for Larry above in terms of working locally, and conducting the repair? Is Storyline crashing or you're just unable to copy/paste? If it's crashing, you may want to look at gathering up the error logs detailed here and send them along to our Support team. 

Rebecca George

Hi, all,

I just noticed that copying and pasting checkboxes also crashes Storyline 360. I have had this issue in Storyline 1, 2, and 360 over the last few years, and I just recently installed Storyline 360.  I don't think I can uninstall and reinstall the software without involving IT, so I'm wondering if there's another fix. For now, I'll just keep inserting new checkboxes, but I thought I'd mention it in case others are still having the same problem. Thanks!

Ashley Terwilliger

Hi Rebecca,

I tried the same thing and I couldn't get Storyline to crash by copying/pasting checkbox on one slide or on multiple slides - regardless of how many I added. 

If you need to copy and paste and that's causing your problems have you tried duplicating instead? You can use CTRL+D to duplicate an item on the slide. 

If Storyline does continue to crash and you've also checked that you're following along with the guidelines here, I'd like to get you working with our Support team. It's not an expected behavior and one we'd want to help you fix! 

Just let me know if you need any other help! 

Toni Martin

Hi All,

I am also having a problem with articulate storyline 3 crashing every time I try to copy/paste a checkbox or CTRL+D. I have been trying to follow David Anderson's tutorial:


Also, like Rebecca, my only solution at the moment is to create new checkboxes. However, I would prefer to duplicate and have the different states already in situ.

Any help appreciated, thanks!




Toni Martin

Hi Ali,

Thanks for reply and suggestion. I tried your suggestion, but unfortunately the checkboxes didn't line up properly. Also, once I imported the slide and tried to CTRL+D the checkboxes, articulate crashed again. I think the only way I can create a set of checkboxes now is do them separately and hope they all line up.

Ashley Terwilliger

Hi Toni, 

I'm sorry to hear that Storyline keeps crashing on you! That is not what I'd expect.

Did you check that you're working on files that adhere to the guidelines here?  

You may also want to go through the simple repair steps to make sure Storyline is working at it's best! 

If Storyline is still crashing on you, let me know or reach out to our Support team. They can help dig a bit deeper and pull some error logs. 


Ashley Terwilliger

Hi Rebecca,

I would be annoyed too - so I'd love to get you some help. 

Thanks for already checking that you're working locally and you've reinstalled Storyline. Do you know if you're on the latest update too? It would be update 12.  If not, download and install that update and keep us posted if you run into it again.

If you are on the latest update, and you're still seeing the crash - our Support team is at the ready to help pull "error logs" that would give us some more detail as to what is causing the crash. You can get started by reaching out to them here, and they'll walk you through the next steps! If you're looking to get a head start, the steps are documented here. 

Let me know which path you take, as I'd like to follow along in your support case. 

Ali Goulet

Hey Kyle!

So sorry that's happening- I'm happy to help.

I wasn't able to recreate this behavior on my end doing a quick test, so I'll need your help.

Can you record a Peek of what happens when you try to copy/paste check boxes? You can either add the mp4 as an attachment to a comment, or share the Review link to it here.

Also, I have a few more questions to dig in further:

  1. Are you running the latest version of Storyline 360? Here's how to check for updates.
  2. Is this happening in any file you're working on, or just one .story file in particular?
  3. Are your files saved to your C:Drive or Desktop, rather than a shared/network drive?

Thanks for letting us know about this-- keep me posted! 

Katie Riggio

Hi, Kim. So sorry you're at this roadblock!

Our team is still investigating the issue where Storyline 3 crashes when trying to copy/paste a checkbox. As soon as we have a fix in place, we'll let you know!

In the meantime, we're happy to have a close look at your project to see what approaches we can offer. If you're able to share the .story file, please use this private upload link. We're standing by!

Katie Riggio

Hi there, Kevin. Sorry you've run into this!

What Storyline 360 update are you using? To find this detail, click on the Help tab > About Storyline. We launched a fix for this issue in Update 3.20.16814.0, so I'd like to rule that out as the culprit. 🤞

If you're on the latest update, are you seeing the crash in any Storyline file or a particular one?

Let me know, and we'll look into next steps!