Cornerstone Transcript Status Complete for Failed Course

Dec 14, 2018

We are having an issue with our courses published in Storyline 360.

When a user passes or fails the quiz, their transcript status in Cornerstone is Complete.  Cornerstone allows you to look at the 'Module status' and it does accurately report that it is failed.  CSOD is giving a certificate of completion for failed modules because the transcript status is 'complete'  Has anyone seen this issue and does anyone know how to get transcript status to show failed?  Of course Cornerstone is saying this is a publish setting...

  • Publish Settings:
    • Track using quiz result
    • SCORM 2004 2nd ed.
    • Reporting status: Passed/failed
9 Replies
Leslie McKerchie

Thanks for that additional information and letting us know it's your specific LMS, Tom. We have many CSOD users here in the forums, so hopefully, someone will be able to chime in and help you out here. You can find many of them subscribed to this conversation if you don't hear back soon.

Have you reached out to CSOD to see if they can assist as well?

Dennis Wojcik

Hey All,

I am not an LMS expert. However, I think the way you set up your scoring in the Articulate deliverable carries over two-fold; Did the learner pass or fail and their completion status (not started, in-progress, completed). I have found that a learner can fail a course or assessment with a completion status as "completed". Technically, they did finish the course, but failed it. I also had to experiment with the different Scorm types and found that SCORM 2004 3rd Edition worked as I needed it.

mal ditcham

I've been exploring this same situation. If you are still looking for Failed on SCORM, there is a setting in CSOD which can be enabled to allow SCORM to display as Failed. Mentioned at the bottom of the attached.