We are having an issue with our courses published in Storyline 360.
When a user passes or fails the quiz, their transcript status in Cornerstone is Complete. Cornerstone allows you to look at the 'Module status' and it does accurately report that it is failed. CSOD is giving a certificate of completion for failed modules because the transcript status is 'complete' Has anyone seen this issue and does anyone know how to get transcript status to show failed? Of course Cornerstone is saying this is a publish setting...
Hi there, Tom. When your learners fail an assessment, do you need to report that module as incomplete? Does it work for you to use Passed/Incomplete as the reporting status when publishing?
Tom, one more thing that may be helpful for you. We have this recently updated article on reporting statuses to your LMS. Certainly let me know if you're seeing something that doesn't make sense in your reports, however!
We would like the transcript to show fail when they fail, because we want there to be a 'stop' before they retake where they have a conversation with ..xyz.. before they retake.
I should add, i don't think this is an issue with Articulate. The same exact course reports correctly in a different LMS. Its CSOD that is the problem here.
Thanks for that additional information and letting us know it's your specific LMS, Tom. We have many CSOD users here in the forums, so hopefully, someone will be able to chime in and help you out here. You can find many of them subscribed to this conversation if you don't hear back soon.
Have you reached out to CSOD to see if they can assist as well?
I have a similar issue with the same outcome as you described. I am using Complete/Incomplete in Tracking and CSOD is displaying the status of "In-Progress" when the learner fails the assessment. We want to track the first score and remediate.
I am not an LMS expert. However, I think the way you set up your scoring in the Articulate deliverable carries over two-fold; Did the learner pass or fail and their completion status (not started, in-progress, completed). I have found that a learner can fail a course or assessment with a completion status as "completed". Technically, they did finish the course, but failed it. I also had to experiment with the different Scorm types and found that SCORM 2004 3rd Edition worked as I needed it.
I've been exploring this same situation. If you are still looking for Failed on SCORM, there is a setting in CSOD which can be enabled to allow SCORM to display as Failed. Mentioned at the bottom of the attached.
9 Replies
Hi there, Tom. When your learners fail an assessment, do you need to report that module as incomplete? Does it work for you to use Passed/Incomplete as the reporting status when publishing?
Tom, one more thing that may be helpful for you. We have this recently updated article on reporting statuses to your LMS. Certainly let me know if you're seeing something that doesn't make sense in your reports, however!
We would like the transcript to show fail when they fail, because we want there to be a 'stop' before they retake where they have a conversation with ..xyz.. before they retake.
I should add, i don't think this is an issue with Articulate. The same exact course reports correctly in a different LMS. Its CSOD that is the problem here.
Thanks for that additional information and letting us know it's your specific LMS, Tom. We have many CSOD users here in the forums, so hopefully, someone will be able to chime in and help you out here. You can find many of them subscribed to this conversation if you don't hear back soon.
Have you reached out to CSOD to see if they can assist as well?
Hi, Tom.
I have a similar issue with the same outcome as you described. I am using Complete/Incomplete in Tracking and CSOD is displaying the status of "In-Progress" when the learner fails the assessment. We want to track the first score and remediate.
Hi all
i have the exact same issue as well with Cornerstone, the user fails the test but its reported as complete! This is a no go.
How to solve this, anyone already having a solution on this? Quite an urgent matter for me!
Appreciate any reply!
best
Stephanie
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Hey All,
I am not an LMS expert. However, I think the way you set up your scoring in the Articulate deliverable carries over two-fold; Did the learner pass or fail and their completion status (not started, in-progress, completed). I have found that a learner can fail a course or assessment with a completion status as "completed". Technically, they did finish the course, but failed it. I also had to experiment with the different Scorm types and found that SCORM 2004 3rd Edition worked as I needed it.
https://csod-external.force.com/supportcentral/s/article/How-CSOD-LMS-handles-completion-and-success-statuses-sent-from-courses
I've been exploring this same situation. If you are still looking for Failed on SCORM, there is a setting in CSOD which can be enabled to allow SCORM to display as Failed. Mentioned at the bottom of the attached.