Corrupted Data

Hi Norma,

Sorry for the confusion - it looks like the latest response from Ren was directed at Ruth Berta whose also in this discussion and posted in Spanish. I'm glad you decided to open a new case though, as that'll allow our team to gather more details on your setup and environment to determine what's happening. Let us know if you need anything else! 

Recently I m facing this issue frequently, only when I edit the audio file and save it and trying to save story file. 

Worked without editing audio file for few days, it haven't troubled me.

But today, I had to edit audio and tried to save the story, the error pops up.

Need help.

Hello Palani and welcome to E-Learning Heroes :) 

Thanks for reaching out and letting us know that you are running into a similar issue.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

I cannot predict the scenario. Mostly it occurs when I m working on Audio
editing in a file. Our IT team has done everything they could. Reinstalled
Storyline 3, Upgraded to Storyline 360. Again installed Storyline 3 latest
update. only one or two days it is working fine. Again Corrupted Data error
occuring.

Yesterday I worked on a project, no error messages popped up. Today i
continued on the dame project in different scene, error popped up, but not
when I was working on audio file.

I just opened a file I saved last night and I click on an audio track and it says it is not there.  After using task manager to close the file (3 times) I finally deleted the reference to the audio and I am recreating it!

Then I opened the file that Support sent me as I had an issue that they resolved, but the audio wasn't there either!!!! #01949444

All my audio files are gone in this same #01949444 slide.  Fortunately, not the whole project! Now I am deleting each audio and recreating.

Hi Norma,

Thanks for reaching out and sharing what you are running into with your project audio.

Are you downloading the file and saving to your C: Drive?

If you are running into issues across projects, you should conduct a repair of your software.

I am on my C drive.  I just re-recorded it. Too much trouble right now to do a repair. And, thank you for responding to my post.

Did we find an answer to this? I just got the message myself on a project with no audio included. I was able to save it earlier but now I cannot. Says CorruptedData. Using Storyline 3 (office copy).

Hi Jessica!

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files

Our Support Engineers are the best team to troubleshoot corrupted files. Please use this link to start a support case.