Corrupted Data

Hello!

For the past couple of days, the projects I've been working on become corrupted and refuse to save.

I can save up until it decides not to (if that makes sense?) 

I am only saving the project to my desktop and my colleague is also working from the same template.

I've updated Storyline to the most recent version.

Please note that this has happened to multiple files.

37 Replies
Ashley Terwilliger

Hi Norma,

Sorry for the confusion - it looks like the latest response from Ren was directed at Ruth Berta whose also in this discussion and posted in Spanish. I'm glad you decided to open a new case though, as that'll allow our team to gather more details on your setup and environment to determine what's happening. Let us know if you need anything else! 

Palani R

Recently I m facing this issue frequently, only when I edit the audio file and save it and trying to save story file. 

Worked without editing audio file for few days, it haven't troubled me.

But today, I had to edit audio and tried to save the story, the error pops up.

Need help.

Leslie McKerchie

Hello Palani and welcome to E-Learning Heroes :) 

Thanks for reaching out and letting us know that you are running into a similar issue.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

Palani R

I cannot predict the scenario. Mostly it occurs when I m working on Audio
editing in a file. Our IT team has done everything they could. Reinstalled
Storyline 3, Upgraded to Storyline 360. Again installed Storyline 3 latest
update. only one or two days it is working fine. Again Corrupted Data error
occuring.

Yesterday I worked on a project, no error messages popped up. Today i
continued on the dame project in different scene, error popped up, but not
when I was working on audio file.

Lauren Connelly

Hi Jessica!

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files

Our Support Engineers are the best team to troubleshoot corrupted files. Please use this link to start a support case.