Corrupted file

May 21, 2019

Michel Poriaux
By Michel Poriaux

Hello,

I'm working with articulate-storyline and i have a serious problem with a .story file : everything was fine until yesterday but now, when I try to open it I receive the message ( y use a french version) : "Ce projet n'est pas valide et ne peut être ouvert, il a peut-être été créé avec une version antérieure de Storyline", which means that my project is not a correct one or was created with an older version of storyline.

When I try to import my project into a new one, it tells me : "exception occured during powerpoint(strange, isn't it ?) import" and displays a list of "corrupted datas" and the import fails displaying a never ending progress bar.

How can i retreive my project ?

Tank you for your help.

1 Reply
Leslie McKerchie
almost 5 years ago05/21/19 at 8:53 pm (UTC)

Hello Michel and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know the error you are running into with your project.

Are you working locally (typically your C: Drive) with your software and files?

There may still be a working version of your project in your temp files. Here's how to check:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

This discussion is closed. You can start a new discussion or contact Articulate Support.