Couldn't Load

Hi Bakary!

Thank you for those details. I see that your case got escalated to my teammate, Christopher, where he recommended the next best steps.

Keep at it with him so we can see if further troubleshooting is needed. We'll help you get to the bottom of this!

Hi, I'm getting the same error. I didn't use SL for a few weeks and now it can't load. I know you don't support VPN but if there was a drop in bandwidth (with the COVID issue I don't know if they've put restrictions on how much "internet" we're getting (please excuse my lack of technical terms)) would that cause me not to be able to log in?

Hi Natasha,

Thanks for reaching out, and I'm sorry you're running into this error! 

From here, I'm going to enlist our Support Engineers' help, so we can best troubleshoot what's happening behind the scenes here. You should receive an email from the team shortly, and I'll follow along to share any relevant insight here!

I also have this problem using Articulate 360 at work. Some days it works, other days it doesn't. Today is works for about three minutes. I can sign in, open a project, then one or two minutes later it signs me out! So frustrating. 

So sorry for the trouble, Jessica. I'd be frustrated, too! 

To help us determine the next steps, have you and your IT team enabled these network endpoints? Also, are you using a VPN?

If you'd like to connect with our Support team at any point, they can take an in-depth look at your system settings and anything else that could be interfering with the app. 

Hi all,

Got the same problem, especially when traveling between cities where not the best connection in local trains, AS logged out very often and I couldn't log in again... In total it's WASTING hours of work. Why it's happening so often in recent times, I don't know, before all was good. 
Please, don't waste your time answering me to make feel me important in the eyes of your company, instead - do something with your team :)

Peace&stay healthy everybody!

Hi Leslie, our IT people have checked everything and we are still getting the same issue. I now have work that can't be done and a tool that we are paying for and can't use. Judging by the number of posts in this thread, it seems to be a common issue. Are you able to provide further advice as a matter of urgency?

Should I lodge a support case or is there still one open from previous?

Thank you

David

Hi David,

I'm really sorry to hear you're still experiencing issues with accessing Articulate 360! No need to open a new case, as I've re-opened and escalated the previous one with our support engineers.

They'll reach out as soon as possible to help you get to the root of the issue!

Two questions for Articulate.  

1. Why do you need to be online to use Storyline 360 when it's already downloaded / installed?

2. Why isn't there a web-based version of Storyline available for use?

Thanks,

Matt

Hi Matthew,

You can disconnect from the internet and still use Storyline because the desktop apps run locally on your computer. If you are online, these desktop apps will occasionally connect to the cloud-based Articulate infrastructure to get Content Library assets, but if you're offline you won't be able to use any of the online services such as Content Library or Review 360. If you recently installed an update to Storyline or your computer, it would be expected that you'd see a prompt to log in again. 

Storyline requires some power from your computer, such as CPU, memory, and disk space, so I'd imagine it's a bit more of a reach to create a cloud-based online version.

I am also facing this problem

Is there a solution?

Hi Khoon! 

I see that you're working with my colleague, Cleo, in a support case! We'll continue troubleshooting in your support case. I hope we can find a fix shortly!

Hi.. I'm getting an error while Signing in into Articulate 360 that "Couldn't Load". I reinstalled it 3 times but still stuck on that error. It was working fine yesterday but not running from morning. Can Someone please help me in removing this error(PFA).

Thanks & Regards

Vishal Khindria

Hello Vishal and welcome to E-Learning Heroes :)

Thanks for letting us know what's going on and I'm sorry for the trouble.

First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

Here's a quick video

After that, please restart the machine and then try signing in again.

In addition, this article describes the reasons why signing in could fail and how to solve them. 

Let me know if you see any improvements from there!

I also faced this kind of issue. But, I resolved this by doing some RND. If you face this problem, please try the below solutions. Maybe it will helpful to you.

1. Download and install an updated articulate 360 app.
2. Reset your internet connection. Disconnect the internet and connect again.
3. If you are using a mobile network, restart your phone and connect again.

Hello, I am a new user, and have installed articulate 360 also. I cannot get past the Could't Load message.

Hello Elsa and welcome to E-Learning Heroes 😊

Thanks for contacting us and sharing the error that you are experiencing.

Ask your network admin to open port 443 and allowlist the domains in the following article for your Articulate 360 apps to work properly:

Articulate 360 Network Endpoints

Let me know how that works and if you need any other assistance.

 I am getting the Couldn't load - please check your internet connection message as well after doing all that has been suggested

This started yesterday when I tried to publish a preview.

I ended up uninstalling and reinstalling the s/w.

It is installed but now I get this error and I have a connection

I also tried logging out and back in but no help

any suggestions? I have a big project I am trying to finish

Jerry

Hi Jerry!

I see that you've reached out to our Support Engineers! You're in great hands!

I'm going to update Gerald and share this post with him so we can continue working with you in the support case.