My organization recently upgraded to Storyline 360. We seem to be having issues when opening courses originally built in Storyline 2 in Storyline 360.
We publish as HTML5 only, and course navigation seems slow. One course in particular reaches a page 15, and completely freezes up after click the next button. This issue did not occur until we upgraded the course to Storyline 360. We are using the SuccessFactors LMS. The problem occurs on both SuccessFactors LMS and SCORM Cloud.
I have attached a copy of the course that freezes up on page 15. I hope someone has some idea of what's happening here.
Thanks for submitting your file to us in a case. I see that you and Cleo are working through this together. Let me know if you have any questions about what he sent you!
Hi everyone. I was working with Articulate Support on this issue. The main issue appears to be that my version of Storyline 360 was seriously outdated. Once I installed the most recent upgrades, most of the issues seem to have been fixed. I do appreciate your replies. Thanks.
6 Replies
I apologize. I'm having issues attaching the storyline file.
UPDATE: The course only freezes up when publishing as HTML5. When the course runs Flash, it doesn't seem to have an issue.
Thoughts?
Hey Eric!
Thanks for submitting your file to us in a case. I see that you and Cleo are working through this together. Let me know if you have any questions about what he sent you!
Hi Eric,
Which Browser are you using?
Hi everyone. I was working with Articulate Support on this issue. The main issue appears to be that my version of Storyline 360 was seriously outdated. Once I installed the most recent upgrades, most of the issues seem to have been fixed. I do appreciate your replies. Thanks.
Thanks for that update, Eric! I'm happy to hear the team was able to get you up and running again!
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