I have an elearning course I have posted on our server and it just continuously tries to load until I turn on "allow sites to save information on this computer" in the Flash Player Settings Manager. The problem is on our network image the default is set to "block all sites from storing information on this computer" ... is there any way around this?
I'm not quite sure how we missed David's post, sorry about that David! I don't see a support case for the problem he was having either, so I'm not sure if he was able to resolve it.
Are you able to share more information about the issue you're having, please? What method are you using for publishing (Web, LMS, CD, etc.)? Are you uploading the course to a web server or LMS before testing the course? What browser are you using to view the course and what version of Flash do you have installed?
Also, what exactly happens when you view the course? Do you see any errors, or the "spinning" graphic, etc.?
We do not currently have an LMS. So I am producing Web and hosting it via our intranet. Most people are able to view the course but we have a few people that are only getting the spinning graphic.
Using Firefox and IE8 everyone also has at least version 11 of Flash installed.
Thanks for the info! If it's only happening for a few users, it may be system-specific. Any common thread for the users that are experiencing this issue? I'm guessing they've tried both browsers you mentioned (Firefox and IE8), correct?
Any chance you're publishing for HTML5? If so, it may help to test in Google Chrome.
If you'd like, you're welcome to share the link in a support case with us. We'd be happy to take a look, do some browser testing and see if we experience the same issue on our end:
4 Replies
Hi David,
I seem to be having similar issues. Did you ever find a solution?
Hi Ron. Welcome to E-Learning Heroes,
I'm not quite sure how we missed David's post, sorry about that David! I don't see a support case for the problem he was having either, so I'm not sure if he was able to resolve it.
Are you able to share more information about the issue you're having, please? What method are you using for publishing (Web, LMS, CD, etc.)? Are you uploading the course to a web server or LMS before testing the course? What browser are you using to view the course and what version of Flash do you have installed?
Also, what exactly happens when you view the course? Do you see any errors, or the "spinning" graphic, etc.?
Thanks!
We do not currently have an LMS. So I am producing Web and hosting it via our intranet. Most people are able to view the course but we have a few people that are only getting the spinning graphic.
Using Firefox and IE8 everyone also has at least version 11 of Flash installed.
Hi Ron,
Thanks for the info! If it's only happening for a few users, it may be system-specific. Any common thread for the users that are experiencing this issue? I'm guessing they've tried both browsers you mentioned (Firefox and IE8), correct?
Any chance you're publishing for HTML5? If so, it may help to test in Google Chrome.
If you'd like, you're welcome to share the link in a support case with us. We'd be happy to take a look, do some browser testing and see if we experience the same issue on our end:
Articulate Support - Submit a Support Case
Thanks Ron!
Christine
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