Course with multiple result slides doesn't show correct results

Jul 25, 2018


I set up a course with three quizzes (passing score 80%). Each of them has four questions and a related result slide. At the end of the course, a result slide should combine the results of the three quizzes and report the overall result to the LMS.

Assuming that all 12 questions (counting 10 points each) are answered correctly, the first result slide will calculate the result as expected (100%, 40 points, passing score 32 points). The result slide of the second quiz calculates 50%, 40 points, passing score 64 points. The result slide of the third quiz calculates 33.33%, 40 points, passing score 96 points. The overall result slide calculates "Infinity%", 120 Points, passing score 0 (zero) Points.

As proposed in the Forum, I checked if the variables of all result slides have different names (which is the case), and I deleted all result slides in order to set them up again from scratch. Unfortunately, it didn't solve the problem.

Any suggestions to solve this Problem? Thanks & kind regards,


26 Replies
Crystal Horn

Hi there, Roman.  Thanks for those details! I have a couple of questions to follow up, or if you'd like to attach your .story file, I'd love to have a look at the setup!

  • Does your fourth results slide track the other 3 results slides?
  • Each of the quizzes is tracked by its own results slide, including only the questions in that particular quiz.  Is that accurate?

One issue we have on our radar is a course that uses a final results slide to track other results slides is not sending completion and success status to the LMS.  As a workaround, you can track by the final results slide, but have it set up to track all of the quiz questions rather than the other results slides.

Happy to look at your file to give some specific feedback, though.  Just attach it in your discussion reply!

Leslie McKerchie

Hello Roman,

Looks like you may be replying via e-mail.

This does two things:

  1. Attaches your signature to your forum reply, but you're welcome to edit that out if needed. (Just click here and here)
  2. Does not allow your attachments to come through, so please utilize the reply window here in the forums and use the 'Add Attachment' option in the bottom left of the window

We'd be happy to take a look for you though :)

Alyssa Gomez

Hi there! Thanks so much for allowing us to test your file. I'm seeing the same problems you described, and I'm not finding a reason why the results slides are calculating the scores incorrectly.

I'd like to have our Support Engineers take a second look at this, so I'm going to share your file with my team. They'll reach out to you via email soon!

Alyssa Gomez

Hi Bratati,

I checked in on Swissport E-Learning's case, and it looks like we logged this as a software bug. We found that multiple results slides gives incorrect reporting in the HTML5 output. For now, we're recommending that you use the Flash output until we reach a solution.

I know this has a huge impact on your project, so I'll definitely keep you updated on our progress. 

Swissport E-Learning


when using the Flash output, it seems to work and the results are calculated as expected. However, if I select "user must pass each quiz" in the result slide properties of the overall result slide, the overall result is still a combined result from each quiz. It means, the overall result is always calculated from the results of each quiz, regardless which option is chosen. If I pass 2 of the 3 quizzes, but I fail on 1, the overall result should always be negative if the option "user must pass each quiz" is chosen (regardless if the total number of points reached are higher as what is required as a minimum). 

I hope you can solve this problem, as Flash is not really an option for us. Thanks for your efforts!


Lynelle Hofman

I am having the same problem with a course I am working on that allows the learner to select 1 of 4 different paths. Each path (scene) is made up of quizzing slides and each path has its own results slide. I also created a scene that is hidden from the learner that is "supposed to" combine all four results slide into one. And while it appears to work in Storyline, it does not work in our LMS. 

Crystal Horn

Hi there, Lynelle.  Could you share your file with me?  I'd like to test the specific setup.  We have some issues with multiple results slides that are fixed, and some that remain open.

You can use the Add Attachment button in the discussion reply window, or you can use this link if you need to keep it private.  Thanks!

Alyssa Gomez

Hi Fabienne,

Are you also seeing that your overall result slide calculates "Infinity%"? I'm really sorry you've run into that problem! I can completely understand your frustration since trying to avoid one bug has led to another bug. 

Our team is looking into this issue, and we'll be sure to keep you posted on our progress. If you'd like us to take a look into your file, you can send it over by clicking here. We're here to help. 

Mayur Raskar

I want to to show customized score in LMS using java script, but in LMS my Score showing "unknown" result. Please help.

Here is the JavaScript i used for that:

var player = GetPlayer();

var lmsAPI = parent;

var myScore= player.GetVar("LMS");

lmsAPI.SetScore(myScore, 100, 80);



Attached is the LMS screenshot.

Mayur Raskar

Finally I have successfully completed this task. Also this is perfectly working on LMS.

Here is the code:

var player=GetPlayer();
var customScore=player.GetVar("storylineCustomScoreVariable");

//get LMS API
var lmsAPI = parent;
//set score; the first number is the score
lmsAPI.SetScore(customScore, 100, 0);


Here is the few suggestions:

1. Delete submit result trigger from result slide.

2. Create a blank slide and a dummy variable

3. add all values is blank slide

4. Publish project and keep LMS tracking on Page Completed setting


Peter Brown

Hi group

This query is primarily aimed at Articulate staff to get clarity on what's happening with this Infinit% issue, but more than happy for anyone with a deeper insight to chime in...

I have seen the Infinity% problem on an existing SL3 story (ported from SL2) I've worked on with multiple question banks and multiple results slides.

I just tried to replicate the problem in a brand new SL3 test story to try and understand under what circumstances these HTML5 tracking problems manifest. This test course has 2 question banks and 2 results slides. I don't seem to be able to make the problem appear no matter how I mix and match these elements!

What I'd like to know is under what circumstances we could expect to see the Infinity% and/or other tracking problems manifest in HTML5 output. E.g., for it/them to occur, do you need to have more than a certain number of result slides? Does the master/completion result slide have to reference the other results slides? Does it have to be LMS output? Is there some other factor(s) that has to be in the mix?... What are the  definitive factors that will make these problems occur so that we can avoid including them in to our designs (at least until the bug is fixed - when is that liable to be, by the way)?

I appreciate that Articulate doesn't want to make public a list of bugs (as was asked for in one of the other posts on this problem), but I really want to know where we stand on a feature as fundamental as tracking results using HTML5. It's dangerous and frustrating to have access to high-profile features that are unreliable. At least if we have an official, comprehensive 'avoid this/these scenario(s)' message from Articulate we have a chance to avoid time-consuming/expensive/embarrassing problems before they occur.


Ashley Terwilliger-Pollard

Hi Pete,

Thanks for checking in, and digging deep on this one! I looked into it further with the help of one of our engineers and were able to only reproduce it when: 

  • Using a Results slide tracking other Results slides (so 3+ results slides total)
  • Importing questions into a Question bank, and deleting the original questions
  • Having some questions where the Submit button is disabled, and/or learners are using the Prev/next button to navigate. 
  • Viewing the HTML5 output 

If you're able to share the existing SL3 story with us, I'd love to take a look too and get it into the hands of our team as they continue testing this issue and working towards a fix. You can upload here in E-Learning Heroes or send along to our Support team here (include the link to this discussion.

Peter Brown

Thanks for the list, Ashley.

It's good to have in one place rather than trying to piece together a picture of different permutations from multiple threads and posts - especially given that the threads have a tendency to go off piste over time. Hopefully the list will be useful for other users who come across the problem.

Even more hopefully it won't be a problem for anyone for too much longer because you'll have an update that resolves the bug!!

I suspect your devs have all the broken .story files of this type that they need so won't send my example in this case. But thanks for the offer. If I thought mine was a one-off outlying example I'd certainly take you up on it.

Thanks, as always, for Articulate's participation in these forums; I had confidence that you wouldn't be too far away.

Lauren Connelly

Don't fret, we heard you loud and clear!

Today we released our newest version of Storyline 360, v3.30.19518.0, which includes a fix for result slides merging other quiz slides and displaying an incorrect final score!

All you need to do is open your Articulate 360 desktop app, and press the "update" button next to Storyline 360.

As always, we are here to help! We will answer your questions in this discussion or contact our Support Engineers directly.

Katie Riggio

Great news, everyone! 📰

For those using Storyline 3: We're excited to share that Update 7 is now live – check out all the goodies here, and here's where you can download this latest version!

One of the fixes addresses the issue Lauren mentions above where a result slide that merged other quiz result slides miscalculated the final score and displayed Infinity%.

Let us know what you think!

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