Course with multiple result slides doesn't show correct results

Hi Crystal,

thanks for your quick reply! I can answer both of your questions with 'yes'.
I will send you the .story-file within the next couple of days (I do not have access to the file right now).

Kind regards,
Roman

Roman Camenisch
Product Manager Training Ramp Services DACH

Hi Crystal,

attached, please find the .story-file. Many thanks for your support & kind regards,
Roman

Roman Camenisch
Swissport International Ltd. Station Zurich
Phone

+41 43 815 06 60

Hello Roman,

Looks like you may be replying via e-mail.

This does two things:

1. Attaches your signature to your forum reply, but you're welcome to edit that out if needed. (Just click here and here)
2. Does not allow your attachments to come through, so please utilize the reply window here in the forums and use the 'Add Attachment' option in the bottom left of the window

We'd be happy to take a look for you though :)

Hi Leslie,

I try to attach the file here. Many thanks & kind regards,

Roman

Hi there! Thanks so much for allowing us to test your file. I'm seeing the same problems you described, and I'm not finding a reason why the results slides are calculating the scores incorrectly.

I'd like to have our Support Engineers take a second look at this, so I'm going to share your file with my team. They'll reach out to you via email soon!

Thanks Alyssa!

Hi Team,

I am facing the same issue with my file. Please suggest me the solution of it.

I have attached the storyline file and the screen shot. PFA. 

Hi Bratati,

I checked in on Swissport E-Learning's case, and it looks like we logged this as a software bug. We found that multiple results slides gives incorrect reporting in the HTML5 output. For now, we're recommending that you use the Flash output until we reach a solution.

I know this has a huge impact on your project, so I'll definitely keep you updated on our progress. 

Hi,

when using the Flash output, it seems to work and the results are calculated as expected. However, if I select "user must pass each quiz" in the result slide properties of the overall result slide, the overall result is still a combined result from each quiz. It means, the overall result is always calculated from the results of each quiz, regardless which option is chosen. If I pass 2 of the 3 quizzes, but I fail on 1, the overall result should always be negative if the option "user must pass each quiz" is chosen (regardless if the total number of points reached are higher as what is required as a minimum). 

I hope you can solve this problem, as Flash is not really an option for us. Thanks for your efforts!

I am having the same problem with a course I am working on that allows the learner to select 1 of 4 different paths. Each path (scene) is made up of quizzing slides and each path has its own results slide. I also created a scene that is hidden from the learner that is "supposed to" combine all four results slide into one. And while it appears to work in Storyline, it does not work in our LMS. 

Hi there, Lynelle.  Could you share your file with me?  I'd like to test the specific setup.  We have some issues with multiple results slides that are fixed, and some that remain open.

You can use the Add Attachment button in the discussion reply window, or you can use this link if you need to keep it private.  Thanks!

I have exactly the same problem :(   It worked on storyline 2 but as i was facing another bug so I decided to try storyline 3! I am really disappointed with storyline 2 and 3 :( Please fix those bugs! we spend hours and hours trying to fix our projects to finally realise it is not our work but your bugs...

Hi Fabienne,

Are you also seeing that your overall result slide calculates "Infinity%"? I'm really sorry you've run into that problem! I can completely understand your frustration since trying to avoid one bug has led to another bug. 

Our team is looking into this issue, and we'll be sure to keep you posted on our progress. If you'd like us to take a look into your file, you can send it over by clicking here. We're here to help. 

I want to to show customized score in LMS using java script, but in LMS my Score showing "unknown" result. Please help.

Here is the JavaScript i used for that:

var player = GetPlayer();

var lmsAPI = parent;

var myScore= player.GetVar("LMS");

lmsAPI.SetScore(myScore, 100, 80);

SetStatus(“completed”);

Attached is the LMS screenshot.

Finally I have successfully completed this task. Also this is perfectly working on LMS.

Here is the code:

var player=GetPlayer();
var customScore=player.GetVar("storylineCustomScoreVariable");

//get LMS API
var lmsAPI = parent;
//set score; the first number is the score
lmsAPI.SetScore(customScore, 100, 0);

Here is the few suggestions:

1. Delete submit result trigger from result slide.

2. Create a blank slide and a dummy variable

3. add all values is blank slide

4. Publish project and keep LMS tracking on Page Completed setting

Hi group

This query is primarily aimed at Articulate staff to get clarity on what's happening with this Infinit% issue, but more than happy for anyone with a deeper insight to chime in...

I have seen the Infinity% problem on an existing SL3 story (ported from SL2) I've worked on with multiple question banks and multiple results slides.

I just tried to replicate the problem in a brand new SL3 test story to try and understand under what circumstances these HTML5 tracking problems manifest. This test course has 2 question banks and 2 results slides. I don't seem to be able to make the problem appear no matter how I mix and match these elements!

What I'd like to know is under what circumstances we could expect to see the Infinity% and/or other tracking problems manifest in HTML5 output. E.g., for it/them to occur, do you need to have more than a certain number of result slides? Does the master/completion result slide have to reference the other results slides? Does it have to be LMS output? Is there some other factor(s) that has to be in the mix?... What are the  definitive factors that will make these problems occur so that we can avoid including them in to our designs (at least until the bug is fixed - when is that liable to be, by the way)?

I appreciate that Articulate doesn't want to make public a list of bugs (as was asked for in one of the other posts on this problem), but I really want to know where we stand on a feature as fundamental as tracking results using HTML5. It's dangerous and frustrating to have access to high-profile features that are unreliable. At least if we have an official, comprehensive 'avoid this/these scenario(s)' message from Articulate we have a chance to avoid time-consuming/expensive/embarrassing problems before they occur.

Thanks

Hi Pete,

Thanks for checking in, and digging deep on this one! I looked into it further with the help of one of our engineers and were able to only reproduce it when: 

• Using a Results slide tracking other Results slides (so 3+ results slides total)
• Importing questions into a Question bank, and deleting the original questions
• Having some questions where the Submit button is disabled, and/or learners are using the Prev/next button to navigate. 
• Viewing the HTML5 output 

If you're able to share the existing SL3 story with us, I'd love to take a look too and get it into the hands of our team as they continue testing this issue and working towards a fix. You can upload here in E-Learning Heroes or send along to our Support team here (include the link to this discussion.

Thanks for the list, Ashley.

It's good to have in one place rather than trying to piece together a picture of different permutations from multiple threads and posts - especially given that the threads have a tendency to go off piste over time. Hopefully the list will be useful for other users who come across the problem.

Even more hopefully it won't be a problem for anyone for too much longer because you'll have an update that resolves the bug!!

I suspect your devs have all the broken .story files of this type that they need so won't send my example in this case. But thanks for the offer. If I thought mine was a one-off outlying example I'd certainly take you up on it.

Thanks, as always, for Articulate's participation in these forums; I had confidence that you wouldn't be too far away.

Never far away, and always here to help! 😉 

We'll keep you posted on this issue here.

Don't fret, we heard you loud and clear!

Today we released our newest version of Storyline 360, v3.30.19518.0, which includes a fix for result slides merging other quiz slides and displaying an incorrect final score!

All you need to do is open your Articulate 360 desktop app, and press the "update" button next to Storyline 360.

As always, we are here to help! We will answer your questions in this discussion or contact our Support Engineers directly.

That's great. Thanks.

But when can we expect this for Storyline 3?

Hi Paulo,

We'll include the same fixes in Storyline 3's next update which is not yet scheduled for release. As soon as we have information to share we'll also update this discussion the same as we did for Storyline 360's update.

Great news, everyone! 📰

For those using Storyline 3: We're excited to share that Update 7 is now live – check out all the goodies here, and here's where you can download this latest version!

One of the fixes addresses the issue Lauren mentions above where a result slide that merged other quiz result slides miscalculated the final score and displayed Infinity%.

Let us know what you think!

Hello, I'm having an issue where my courses do not show results correctly with multiple results slides. I have the latest update of Storyline360. What do I need to do?