Courses intermittently not completing.
Dec 03, 2012
By
Ira Hall
I have three courses (1 storyline, 2 presenter) in my LMS that have worked correctly for months, but in the last week I've had multiple users take the training but not have their training marked as complete. Oddly enough, other users are taking the training with no issues, so it's an issue only affecting some.
I'm working with our vendor to see if there is anything LMS-based happening, but I was hoping that y'all might have some insight to share on this too. Every little bit helps!
6 Replies
I had a similar issue that turned out to be browser related. Users who launched the course using IE9 would not get marked as completed, whereas other browser versions seemed to work fine. IE9 in compatibility mode seemed to work.
Thanks for responding Allan. Unfortunately I've users on IE8 and IE9 experiencing this issue.
Hi There!
We have these problems with our LMS too. Our LMS only supports IE but staff want to use FireFox and Chrome which do not report properly to our LMS. Another issue we have is the option to "Review" or "Restart" a course. If it is annual training and the user has already completed the course, they must choose "Restart" or the activity will not be tracked.
Let us know how you resolve your problem!
Julie.
Hi Julie
These are great things to keep in mind, as we have some annual training assignments coming up. But in this case, they're brand new registrations, so the restart/review/retake button isn't the cause.
The users in question are using IE, so it's not a browser issue (well, not a firefox or chrome issue).
Thanks for taking the time to respond, I'll keep you posted about what I find.
Hi Ira,
Did you find a solution to this issue or figure something out to resolve it? I am having this same issue and desperately need a solution.
Thanks!
Tim
Hi Tim! This is an older thread and I'm not sure if Ira is subscribed or not, so you may need to send a PM to check
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