I recently updated Storyline 3 to Build 10. After the update, I published a course in the HTML5 Only format for LMS and sent it to our technology team for testing on Cornerstone LMS. The course works fine in Chrome but will not open in IE 11. It opens as a light gray blank screen and nothing happens. Our tech team did all of our typical troubleshooting (Pop-up block uncheck, Third-party browser extensions enabled, play animations and sounds enabled). I suspect the issue is with build 10 because then I published a previous course with build 10 that worked fine when published in build 9 and it did the same thing. Then I had a co-worker who still has build 9 publish it, our tech team tested that version and it works fine as well. What do I need to do to get the course to play in IE?
The communication is handled via e-mail and the from address is support@articulate.com. Please check your Spam/Junk folder if necessary and just let me know if you are unable to locate it and I'll let Lejan know.
Thanks for contacting us to follow-up. I took a look and it does not look like Sarah has responded to our support team, so we have not been able to identify any issue.
Are you seeing similar behavior with your published output or being proactive?
Hi I was just being proactive! I will see what happens when I publish my first course with the new update then. Fingers crossed all ok. Many thanks Amanda
Sounds good, Amanda. Just let us know if you need us to take a look at anything.
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Hi Sarah,
Thanks for reaching out, and good call to get a case started with our support team! I see my teammate, Lejan, has reached out with next steps.
Be sure to reply back with any information that will help him continue to troubleshoot further. You're in great hands!
I don't see where Lejan has made contact. Where do I locate this communication?
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Hi Sarah,
The communication is handled via e-mail and the from address is support@articulate.com. Please check your Spam/Junk folder if necessary and just let me know if you are unable to locate it and I'll let Lejan know.
In Cornerstone there is a setting in the catalog you can change that might make your course work. Change the “IE Compatibility” to “None”
Hello
I've just updated to version 10 and a bit worried seeing this post as we still use IE11 with a different LMS. Has this issue been fixed?
Thanks
Amanda
Hi Amanda,
Thanks for contacting us to follow-up. I took a look and it does not look like Sarah has responded to our support team, so we have not been able to identify any issue.
Are you seeing similar behavior with your published output or being proactive?
Hi
I was just being proactive! I will see what happens when I publish my first course with the new update then. Fingers crossed all ok.
Many thanks
Amanda
Sounds good, Amanda. Just let us know if you need us to take a look at anything.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
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