Cursor not changing to "Pointer" when hovering over object with click trigger

Hi, David -- Many thanks for your question! Would you be able to share your file so that we can take a closer look, please? And may I ask which type of environment in which you are testing your published output and are finding this behavior? 

Here's a slide that demonstrates the issue.

On Windows7

I've tested this by running the story.html in Chrome and IE locally. The cursor doesn't change when using IE. The whole interaction has been published to a webserver and also doesn't work in IE.

Hi, David -- Many thanks for sharing your file and I will check it out momentarily to see if I encounter the same behavior you are experiencing. Your patience is appreciated! 

Hi, David -- Thanks so much for your patience while I tested your file. After I uploaded the output published for web to tempshare.articulate.com, I tested the link in IE 11.0.9600.18230 on my Windows 7 machine, and the mouse pointer seems to be working appropriately. 

Please click this link to give it a look and let me know if you run into the same behavior, and you may also want to take a look at this information on Publishing and Sharing SL Content and the section on Viewing Content within our System Requirements sheet here. 

Click your link in IE has the mouse not changing to a pointer still when I hover over the buttons.

I'm using the same IE version. v 11.0.9600.18230

Hi, David -- So sorry to hear that you are still experiencing troubles! Would it be possible for you to take short video of what you are seeing when you test the link I provided? As I am not experiencing the same behavior, I will also reach out to some of my colleagues to see how the link I provided is working for them. 

I figured it out. I had Flash Player updated for Chrome but not for IE. Updating the Flash Player did the trick.

Great news, David! Thanks so much for the update, as it may help others who come across this thread in the future with a similar problem. :)

Grr. It is working, but we're also publishing an html5 version. The hover pointer doesn't appear in the html5 version. Not quite out of the woods yet.

Hi, David -- Thank you so much for your follow up, and unfortunately, I am finding the same behavior that you are reporting when testing the link in HTML5. I was able to locate an existing ticket for this very issue that is currently in with our QA team for investigation, so I will add this thread to the ticket and will update here with any additional information I should receive. 

And although it may not work for what you have in mind, you may find that ungrouping the objects or placing a hotspot on top of it helps you find improvement. 

Any further news on this?

Hi Carlene!

I popped in to check and this issue is still in the hands of our QA Team so I do not have an update to provide. This thread is attached so that we can update when applicable.

I have a user reporting this behavior with a Storyline 2 course on our LMS. Other users are not experiencing it. When she hovers her cursor over buttons it doesn't change to a pointer and she can't click links or advance off the first slide. We're all using IE 11 and Windows 7, but I suspect, from what I have read here, that this may be a Flash Player problem? We're a few updates behind with our Storyline 2, but like I said, other users are not having this problem. Is there any other possible cause for this?  

Have you attempted to have the users experiencing an issue update the flash player? I've seen issues with the HTML5 content and grouped items, but it sounds like you are viewing flash content and the buttons are not grouped, so I am not aware of an overall issue with the functionality and as you can see above, we were not able to replicate a similar problem.

OK, thanks. We'll try updating the user's flash player.

Find : .CSS in output folder

player.css

Find : .item.stategroup

Put : Cursor:pointer;
{
overflow:visible!important;
cursor:pointer;

}

Hi Team,

Is there any further update on this post? I am suffering from same issue and latest solution provided by Pallav is also not working in my case.

Your response and help will be much appreciated.

Hello Gouri - Are you utilizing Storyline 2 as well? We do have a workaround listed:

Ungroup the objects or place a hotspot on top of it

Hopefully one of those will assist you.

We are trying to better prioritize issues based on user impact, so I will be sure to update this report for our internal records/discussions.

Excellent!!!! Thank you!

Glad that this was able to assist you as well Mauricio :)

this is working fine ! :-)

I thought this worked, but what it does is put a pointer cursor over anything that has a state! Unfortunately, I use a lot of states in my slide objects, so this is not a fix for me.

Any update on this? i'm experiencing the same this - pointer behaving very irratically - particularly for markets - which is a nightmare given my prev/next buttons are markers :(

Hey Lucy! Tell me more about how the cursor is behaving erratically. What is it doing, exactly? Does this happen when you're previewing in Storyline?

If you can share a few sample slides so I can get a closer look at the problem, that'd be really helpful!