Hello - I have created a couple of custom text labels - most work fine, but one is not displaying properly. Characters are being dropped from the beginning and middle of the text string. I've tried importing the original Storyline player file and re-importing the custom player, but to no avail. Any ideas? Thanks!
Can you share the .story file, or tell us which text label you're trying to customize so we can try to help? Any additional info would be great. Thanks!
Thanks, Peter. I tried 3 times to upload the Storyline file and got the error message "We are having trouble posting your request. Please try again in a bit." Is there another way to get the file to you?
Shoot, sorry Jennifer. You can try this link to see if it works, or even another browser does the trick sometimes. If the file is really large, you may need to use something like Dropbox to upload your file, then share a link to that with us...
Thanks, Peter. I successfully uploaded the file using the link you provided. P.S. It appears that the Platinum Support case submission site is experiencing some difficulties. I was unable to submit a case, even without uploading a file.
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Hi Jennifer!
Can you share the .story file, or tell us which text label you're trying to customize so we can try to help? Any additional info would be great. Thanks!
Thanks, Peter. I tried 3 times to upload the Storyline file and got the error message "We are having trouble posting your request. Please try again in a bit." Is there another way to get the file to you?
Shoot, sorry Jennifer. You can try this link to see if it works, or even another browser does the trick sometimes. If the file is really large, you may need to use something like Dropbox to upload your file, then share a link to that with us...
Keep me posted. Thanks!
Thanks, Peter. I successfully uploaded the file using the link you provided. P.S. It appears that the Platinum Support case submission site is experiencing some difficulties. I was unable to submit a case, even without uploading a file.
Thanks for the heads up, Jennifer. I'll take a look now.
Hi Peter - turns out my Storyline program was corrupt. I reinstalled and that solved the problem. Thanks!
Oh, good! Glad to hear you got it resolved
Thanks for checking back in.
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