18 Replies
Michel Gilbert

I have repaired Storyline, reinstalled Storyline, it happens with new projects, it happens with existing projects. I'm looking for a common thread because it doesn't happen ALL the time. So far, however, when it does happen, it's after a cut/paste operation, and it's when I fail to click on the slide body in the "working" pane before I paste. Just not sure what makes it happen sometimes and not others - so I'll keep looking for the common thread...

Leslie McKerchie

Hi Sharon! Thanks for the update. 

Strange indeed. Are you utilizing the latest update to Storyline 2, which is now Update 7? Working on your software and project files locally?

Perhaps we need to get this to support so that we can see if we can replicate or see what may be going on and begin tracking if there are now two people reporting.

Sharon Huston

Copy-paste-crash is back.  This time it's happening on the same slide -- in other words, I no longer have to copy, then paste on a new slide to see this behavior.  

As you'll see in the video I'm trying to copy/paste a series of rectangles, and I can't get through the series without a crash.  I'm using CTRL+C, CTRL+V, so there isn't much going on in the video. It's my fifth attempt in a half-hour.  This is a new, empty, unsaved file.  

Leslie McKerchie

Hi Sharon! Thanks for sharing the video. Unfortunately, I am unable to reproduce your issue on my system. 

Can you share what type of environment you are working in? Where your software is saved, where your files are saved, etc.

I would advise a repair to see if this corrects your issue as well.

Sharon Huston

Storyline is on my local C:\ drive, and the file has never been saved.  I guess officially it resides in RAM.  I've also seen this behavior on files saved locally to my Desktop, too.  

I repaired Storyline as asked, and the behavior persists, but it doesn't seem to happen as often. I tried copy/pasting eight objects, and Storyline didn't crash until I had copied/pasted those eight objects 32 separate times.

Maria Kinoshita

I have the same issue, we have the latest 2016 Storyline 2 update, my whole team's software would crash  when we copy paste many times in screen recording slides (not a computer related problem, even if that s what we get as a message, low memory). Autosave never works when that happens.... We lost days of work because of that issue. We tried everything we saw on different forums with no success. I hope Storyline 360 doesn t have the same issue, because this is major and makes me feel like changing the authoring tool.

Leslie McKerchie

Hey Maria and welcome to E-Learning Heroes!

I do not see where Sharon opened a support case for this issue, so I do not have any further insight/advice to share regarding this.

I would encourage you to reach out to our support team here if needed so that we can dig in a bit more.

In addition, there may still be a working version of your project in your temp files if this happens. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.