Reaching out to the community on this one, as recommended by Articulate support contact. (a design question).
I'm attaching two example slides from published file; want the selected state that the user clicks on (with the highlighted blue text), to be reflected/displayed in Review mode. Issue - the text displays in black and not the blue text as expected. Any direction would be much appreciated. Thx!
is the black text one of the other states? It may be that SL pulls the normal state when reviewing which is something that Articulate support should be able to tell you.
Yes the black text is in the normal state. But what is odd is that in the Review slide, it does display the "selected" glow around the image, not sure why it would not display the highlight blue text as well (selected state - has both the glow and the blue text)?
Hi, Katherine -- Thanks for reaching out, and may I ask, would it be possible for you to share your support case number so I can look in on the progress being made? I did a search under your first and last name and was not able to locate anything recent in our system.
Hi Wendy, Thank you for offering. It's a big course file for a client, that I don't think I can upload here due to NDA agreement . I will try and duplicate the issue with two sample slides (extract) and attach here...or if not able to reproduce the issue, can i email you the file directly?
Hi, Katherine -- Thanks for sharing your case number, and it actually looks like you were working with my colleague, Leslie, who replied recently with the following:
"Thanks for sharing and allowing me to take a look. In review mode, the slide is simply displaying what the user chose and not the actual selected state which is what I think you are expecting.
That sounds like a design question and perhaps sharing a sample slide and result slide with the community and getting some design feedback could be beneficial."
As she suggested, if you are able to remove confidential info from a sample file or share something generic to illustrate what you are describing, perhaps others will be able to offer some additional solutions. :)
Hi Wendy, I was able to extract sample slides and reproduce the issue described at the beginning of this thread. Inserted a Result Slide - when you click the Review Quiz button, you'll see that the users answer displays selected state glow but not text color highlight.
Hi Kathy - it is a mystery...I can't see any reason why the text is reverting to black on review. I created a new project file, I created the states again and nothing made a difference. Hope that support can work it out for you.
Sorry couldn't be more help - good luck with your project.
14 Replies
Hi Katherine
is the black text one of the other states? It may be that SL pulls the normal state when reviewing which is something that Articulate support should be able to tell you.
Yes the black text is in the normal state. But what is odd is that in the Review slide, it does display the "selected" glow around the image, not sure why it would not display the highlight blue text as well (selected state - has both the glow and the blue text)?
Do you want to upload the slide - happy to take a look for you.
Hi, Katherine -- Thanks for reaching out, and may I ask, would it be possible for you to share your support case number so I can look in on the progress being made? I did a search under your first and last name and was not able to locate anything recent in our system.
Hi Christie, Yes support Case #00806817.
Hi Wendy, Thank you for offering. It's a big course file for a client, that I don't think I can upload here due to NDA agreement . I will try and duplicate the issue with two sample slides (extract) and attach here...or if not able to reproduce the issue, can i email you the file directly?
Thanks for your support.
Hi, Katherine -- Thanks for sharing your case number, and it actually looks like you were working with my colleague, Leslie, who replied recently with the following:
"Thanks for sharing and allowing me to take a look. In review mode, the slide is simply displaying what the user chose and not the actual selected state which is what I think you are expecting.
That sounds like a design question and perhaps sharing a sample slide and result slide with the community and getting some design feedback could be beneficial."
As she suggested, if you are able to remove confidential info from a sample file or share something generic to illustrate what you are describing, perhaps others will be able to offer some additional solutions. :)
Hi Wendy, I was able to extract sample slides and reproduce the issue described at the beginning of this thread. Inserted a Result Slide - when you click the Review Quiz button, you'll see that the users answer displays selected state glow but not text color highlight.
Appreciate your troubleshooting.
Yes, thus started the thread last night....and just uploaded a sample file,
duplicating the issue. Hope Wendy can shed some light. :)
Thanks for the follow up....trying to resolve before I head out on vacation
this Monday!
Cheers, Kathy
P.s. I've communicated with Leslie on previous issues, and she was of
great help getting the issue resolved in a timely manner.
The support team has been great!
K
Always a pleasure Kathy! Hopefully this can get taken care of for you as well :)
Hi Kathy - it is a mystery...I can't see any reason why the text is reverting to black on review. I created a new project file, I created the states again and nothing made a difference. Hope that support can work it out for you.
Sorry couldn't be more help - good luck with your project.
Thanks for your effort and timely update Wendy...will hold out a bit more to see if any more heroes chime in.
Christie / Leslie, any other suggestions? Thanks for this...
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