I have a mandatory compliance course on line and the last week it has started to free at the first assessment question in the bank of questions. It is set on rotate but it just freezes with the slide showing incorrect at the bottom.
I have attached the course and also a screen shot of what happens. The course has to be completed by 260 people this week so I really need some Articulate experts to answer me.
It seems to be 50/50 with those completing and those not being able to. If it is a user error what could it possible be on that first assessment question?
3 Replies
Hi Linda
Great course
I completed the entire assessment without any issues including the multi response question
For me the correct feedback response appeared for a correct or incorrect answer
Sorry I could not replicate the error
Hi Mr. C,
It seems to be 50/50 with those completing and those not being able to. If it is a user error what could it possible be on that first assessment question?
Any ideas, are they clicking in the wrong spot??
Linda
Hi Linda,
Where are you hosting and testing the course? You'll want to confirm that you're doing so within the intended publish environment and then I'd also recommend reviewing the supported browsers here.
If you're still having difficulty with it, you're also welcome to send it along to our Support Engineers and we can take a further look at it.
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