Different quiz score total appearing?
We set up post lesson four question assessments. We put an add a 25.00 to QuizScore on each "Correct" layer to the forward button that sends users to the next question (so when a user clicks "next" on the correct answer layer, they get 25 points added to their overall score). At the end of the assessment, users get their final score (0%, 25%, 50%, 100%). I had a user send in a complaint as follows:
"I took the quiz and got all answers correct, but was initially given a 75% score. So I retook the quiz (thinking that I might have somehow skipped a question). I gave the same exact answers the second time (turns out I hadn't initially skipped any questions) and received a 100% score."
Two notes about this:
1. The user would not have been able to skip a question. Arrows triggered to the next slide only exist on answer layers, so without answering a question, she would not be able to move on.
2. I tried to replicate this scenario multiple times and was not able to. There is also nothing wrong that I can see in the Storyline file.
My question to you experts: Is getting two different scores while inputting the same answer choices even a possibility, or can I move on with no lingering doubt that this was just an instance of user error?