Having an issue with students exploiting the use of Storyline's built-in accessibility feature to skip past Restricted playback slides by pressing the “Enter” and Spacebar” keys.
Is there a way to disable this feature?
While hopefully still using Storyline’s built in “Prev” and “Next” buttons?
Would you be able to disclose the priority of this bug in the development team’s work queue?
My assumption, whether they are aware of it or not, is that Storyline’s degraded/unreliability of restricted playback bug has a significant impact on a large number of users developing compliance and other critical records training.
As I’m sure you are familiar with, it is very difficult to continually report to key stakeholders that this issue is still in limbo so anything definitive you can disclose would be greatly appreciated.
We released Update 15 today, and the issue where"Restricted navigation does not work when you tab to the Next button and press spacebar" is currently being looked at for the next update of Storyline 360. We'll let you know once that is ready and if this issue is fixed we'll post here.
All fixes that appear in Storyline 360 will appear in future updates to Storyline 3. Updates are delivered with more frequency to Storyline 360 due to the subscription set up, but not to worry you'll see it in Storyline 3 too!
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I just got word Articulate Storyline 360 Update 16 is now available and that the accessibility issue that I reported on is one of the defects that was fixed.
Hey everybody. I'm excited to let you know that we just released update 16 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where you could tab to the Next button and trigger it with the space bar with restricted navigation enabled.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer.
*If you have Storyline 3, we expect to release this same fix in the next update. We'll keep you posted!
I don't see this as a fix. I updated and republished two courses and tested in SCORM Cloud, and the space bar issue STILL happens. I had this reported to Articulate QA and my team had postponed the deployment of a course because of the issue.
I tested the Hearing HTML5 Only course in Chrome, and on the first slide I had to tab quite quickly to the Next button - but even if I got there before the slide timeline ended pressing the spacebar did not advance it.
I saw on the next few slides, the next button does not appear until the timeline ends as well, so I'm having a hard time replicating the set up you shared.
One thought, you may want to test those links in a new browser or clear the cache of your current browser to make sure you're accessing the copy you updated. Sometimes browsers will present a previously viewed version so that it's not reloading all the content again. Another option is to use an Incognito or Private Browsing Mode.
Let me know if I'm misunderstanding the issue you're having, and we can keep testing!
Ashley makes a good point for all users. I had an issue yesterday where I was replicating a process we put in place to display sharp videos - nothing I was doing seemed to work. After an hour of frustration and mild cursing I finally decided to clear my cache. Problem solved - the process worked fine, I was simply looking at old cached content.
Glad to hear you're back up and running! I'm guilty of never clearing my cache ( I like to save all the things) but using an incognito or private browsing window will work just the same!
We don't have a date set for the next release of Storyline 3 updates, but the additional issue of the custom navigation buttons still being accessible through tabbing is something that will be fixed in the next update of Storyline 360.
Both of those fixes will be in the next update of Storyline 3 and we'll let you know as soon as that's ready.
The issue Crystal mentioned where you could tab to the Next button and trigger it with the space bar with restricted navigation enabled should be fixed in the next update of Storyline 3.
Does that description match what you're seeing in your file, or are you seeing different behavior?
A definitive date and timeline for the release of these fixes isn't something our team has pinned down yet, but I promise we'll let you know as soon as the update for Storyline 3 is available.
I am the E-Learning/Distance learning program manager for a large military organization. The organization I support has seen the requirement for E-learning double in the last year. I manage several thousand student accounts annually as well as several hundred learning modules all developed using Storyline 3. (We have DoD IT restrictions for 360) I came across this thread a few months ago conducting research when we detected an odd occurrence with a few student completion rates faster than our documented completion times. I hoped that there would have been a fix action on your end by this point and we are concerned that there appears to be little movement or concern for the impact this "bug" has on your customers. From our perspective, the trusted regulations and controls within storyline we expect and designed our E-learning program around are easily circumvented by students both deliberately and inadvertently. This problem grows across our student base each week now. We are required by regulation to maintain rigorous academic course standards and this "bug" has eroded our ability to fully maintain this requirement. I do hope that this issue is address promptly as I know my stakeholders have grown tired of the "no update/no change" report we provide each week. Thank you.
63 Replies
Articulate Team,
Would you be able to disclose the priority of this bug in the development team’s work queue?
My assumption, whether they are aware of it or not, is that Storyline’s degraded/unreliability of restricted playback bug has a significant impact on a large number of users developing compliance and other critical records training.
As I’m sure you are familiar with, it is very difficult to continually report to key stakeholders that this issue is still in limbo so anything definitive you can disclose would be greatly appreciated.
Thank you.
Hi Darrel,
We released Update 15 today, and the issue where"Restricted navigation does not work when you tab to the Next button and press spacebar" is currently being looked at for the next update of Storyline 360. We'll let you know once that is ready and if this issue is fixed we'll post here.
Thank you Ashley. Is this issue being addressed for the Storyline 3 version as well?
Hi Darrel,
All fixes that appear in Storyline 360 will appear in future updates to Storyline 3. Updates are delivered with more frequency to Storyline 360 due to the subscription set up, but not to worry you'll see it in Storyline 3 too!
This post was removed by the author
Hi Melissa!
I'm not sure you meant to share this message in the E-Learning Heroes forums. You're welcome to click here to open the forum thread and delete your post, if you'd like.
Hi Ashley,
Any news on when this issue will be fixed?
Thanks for checking in, Melissa. Our team is looking at this issue as we speak, and we're hoping to release a fix for it soon.
I just got word Articulate Storyline 360 Update 16 is now available and that the accessibility issue that I reported on is one of the defects that was fixed.
https://urldefense.proofpoint.com/v2/url?u=https-3A__www.articulate.com_support_article_Articulate-2DStoryline-2D360-2DVersion-2DHistory&d=DwIFAw&c=clRTYxLjfWTYQkksq4Trqw&r=lGQCteeyR6X8H1UOhwZBn8dQm65fpQMKtyWLYyJ4Fcc&m=DKShRE-YU6AGNEU6TvmiRZDo09G74bBSA5ihz0UQ8Ys&s=tn-QdTKrHEg8QaDnw2E8VqgbDUHMoRdpEx88yn9LIl0&e=
Hey everybody. I'm excited to let you know that we just released update 16 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where you could tab to the Next button and trigger it with the space bar with restricted navigation enabled.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer.
*If you have Storyline 3, we expect to release this same fix in the next update. We'll keep you posted!
Crystal,
I don't see this as a fix. I updated and republished two courses and tested in SCORM Cloud, and the space bar issue STILL happens. I had this reported to Articulate QA and my team had postponed the deployment of a course because of the issue.
Confined Space HTML5 Only
Hearing HTML5 Only
Hi Melissa,
I tested the Hearing HTML5 Only course in Chrome, and on the first slide I had to tab quite quickly to the Next button - but even if I got there before the slide timeline ended pressing the spacebar did not advance it.
I saw on the next few slides, the next button does not appear until the timeline ends as well, so I'm having a hard time replicating the set up you shared.
One thought, you may want to test those links in a new browser or clear the cache of your current browser to make sure you're accessing the copy you updated. Sometimes browsers will present a previously viewed version so that it's not reloading all the content again. Another option is to use an Incognito or Private Browsing Mode.
Let me know if I'm misunderstanding the issue you're having, and we can keep testing!
Ashley makes a good point for all users. I had an issue yesterday where I was replicating a process we put in place to display sharp videos - nothing I was doing seemed to work. After an hour of frustration and mild cursing I finally decided to clear my cache. Problem solved - the process worked fine, I was simply looking at old cached content.
Its worth a shot. Great tip Ashley.
Clearing my cache didn't help, because you can still SPACEBAR through the course, which we stated in our QA case.
Only mild cursing, Bob? 😉
Glad to hear you're back up and running! I'm guilty of never clearing my cache ( I like to save all the things) but using an incognito or private browsing window will work just the same!
Here are my recordings using the spacebar and how it still jumps slides.
https://360.articulate.com/review/content/63946816-dd6a-4388-a612-fda57b2bfd95/review
https://360.articulate.com/review/content/10d735e1-1296-486b-be5a-602d97658343/review
Thanks Melissa.
I see where you've reached back out in your support case and Ronaziel is testing.
Possible status update on a SL3 fix for this issue?
Hi Darrel,
We don't have a date set for the next release of Storyline 3 updates, but the additional issue of the custom navigation buttons still being accessible through tabbing is something that will be fixed in the next update of Storyline 360.
Both of those fixes will be in the next update of Storyline 3 and we'll let you know as soon as that's ready.
Hi Darrel,
The issue Crystal mentioned where you could tab to the Next button and trigger it with the space bar with restricted navigation enabled should be fixed in the next update of Storyline 3.
Does that description match what you're seeing in your file, or are you seeing different behavior?
Yes. Truly "Restricted Playback" is not achievable.
I am a little saddened that there continues to be no definitively advertised timeline for remediation of this issue.
Hi Darrel,
A definitive date and timeline for the release of these fixes isn't something our team has pinned down yet, but I promise we'll let you know as soon as the update for Storyline 3 is available.
.
Hi Darrel,
Did you need additional help? We don't yet have a date for the release of this fix, but we'll let you know as soon as we can.
Ashley and Alyssa,
I am the E-Learning/Distance learning program manager for a large military organization. The organization I support has seen the requirement for E-learning double in the last year. I manage several thousand student accounts annually as well as several hundred learning modules all developed using Storyline 3. (We have DoD IT restrictions for 360) I came across this thread a few months ago conducting research when we detected an odd occurrence with a few student completion rates faster than our documented completion times. I hoped that there would have been a fix action on your end by this point and we are concerned that there appears to be little movement or concern for the impact this "bug" has on your customers. From our perspective, the trusted regulations and controls within storyline we expect and designed our E-learning program around are easily circumvented by students both deliberately and inadvertently. This problem grows across our student base each week now. We are required by regulation to maintain rigorous academic course standards and this "bug" has eroded our ability to fully maintain this requirement. I do hope that this issue is address promptly as I know my stakeholders have grown tired of the "no update/no change" report we provide each week. Thank you.
Mark Mitchell
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