Download Update 6

Hi there!

 I tried to download Update 6 for Storyline 2, which was taking a very long time to load. So I cancelled the download, but now I can't open Storyline 2 again and get this response:

 Install Failed

The file could not be found. This may happen when the downloaded installer is corrupt. Try downloading and running the installer again.

Error: 80070002

Any suggestions?

 

1 Reply
Ashley Terwilliger

Hi Albert,

Sorry to hear about the issue you ran into - but you'll need to finish downloading and installing the update to be able to open Storyline again, as a part of the update process removes your previous version of Storyline. If you're unable to download it using that link, please feel free to connect with our Support engineers and they can offer you some other options.