Windows 10 computer locks up when trying to edit video

I have gone through all these steps with 2 users:

1.Temporarily turn off User Account Control (UAC) and reboot your computer.
2.Right-click the Start button, then select Apps and Features.
3.Select Articulate Storyline 2 from your list of apps and uninstall it.
4.Reboot your computer.
5.Download and extract this zip file on your computer.
6.Right-click the sl2Cleanup.bat file and select Run as administrator. (This deletes the Storyline registry keys and prepares the computer for a clean re-installation. It should only take a few seconds.)
7.Right-click the Storyline installer and select Run as administrator to reinstall it. (Download the latest version here.

 

It will still freeze when trying to edit a video. They get this error in event viewer:

-SidebySide

- EventData
Articulate.Drawing.Internal,processorArchitecture="x86",type="win32",version="2.30.0.4" 

C:\Windows\Installer\{16D92384-6B60-475D-AFF2-77871B25532D}\Icon.exe 

 

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