Hi guys my installation keeps on failing; I followed these steps to get installer logs but I don't see them on my desktop even though a box does pop up saying the file is on my desktop. Need to send that file to the engineer to investigate the Articulate Storyline 2 installation failure.
Here are the steps:
1) Download and extract this zip file on your computer:
2) Right-click the templogs.bat file and select "Run as administrator." A command prompt window will open briefly, and a zip file will be created on your desktop (called ArticulateTempFiles.zip). It should only take a few seconds to complete.
3) Reply to this email and attach ArticulateTempFiles.zip to your response.
I'll review your log files, then we can solve the problem and install Storyline.
Hi Gift! I see where you are working with Ryan on our support team (00740949) as well. I'll include this note and be sure to continue working with our team there.
Hi Gift! Just popping in to check on your case and looks like Ryan reached back out to you with some further instruction. I will continue to follow along :)
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Hi Gift! I see where you are working with Ryan on our support team (00740949) as well. I'll include this note and be sure to continue working with our team there.
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Hi Gift! Just popping in to check on your case and looks like Ryan reached back out to you with some further instruction. I will continue to follow along :)
Hi Gift! I see that Ryan is continuing to assist, so I will continue following along until we know if the re-install assists you.
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