Installation; Not getting "ArticulateTempFiles.zip" on my desktop or any folder.

Hi guys my installation keeps on failing; I followed these steps to get installer logs but I don't see them on my desktop even though a box does pop up saying the file is on my desktop. Need to send that file to the engineer to investigate the Articulate Storyline 2 installation failure.

Here are the steps:

1) Download and extract this zip file on your computer:

http://articulate-sl2-kb.s3.amazonaws.com/TempLogs.zip

2) Right-click the templogs.bat file and select "Run as administrator." A command prompt window will open briefly, and a zip file will be created on your desktop (called ArticulateTempFiles.zip). It should only take a few seconds to complete.

3) Reply to this email and attach ArticulateTempFiles.zip to your response.

I'll review your log files, then we can solve the problem and install Storyline.

Does anyone has a clue?

 

Thanaks.

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