Storyline freezing. Must shutdown and lose everything to recover

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Hi JJ,

Thanks for sharing here what you've already tried. An additional reminder, in addition to ensuring you're working with local project files as described here, you'll want to check into the sections on file name conventions being less than 260 characters, and that there aren't any special characters, accents, or symbols. 

If you'd like to share your .story file with us we're happy to take a look. 

Are you checking you FTP inbox? I uploaded the .story file a couple of days ago but haven't heard anything.

Hi JJ,

I don't see a case opened for you recently. When you submitted it on the second page of this link, did you see a pop up that the case had been submitted? You could have also received an email confirmation. If you have a case number you can share with me, I can look into what occurred on our end. 

I don't remember the process I went through to submit it, but I remember it ended with FTPing the file to you. Maybe you could check your FTP inbox?

Hi JJ,

Were you possibly working with someone else on this? I didn't provide any information on how to FTP a .story file to me, nor do I have an FTP inbox to check, only the link to upload the course here through our Support site.

I see that you do have an open case now that you're working on with Vira (although it seems to be for a different issue) and she's also requested your files. If you're working with Vira on the same issue I can follow along in your case, otherwise you can share the .story file with me again - here in the forums, or open a new case with it here.

Thanks Ashley. It occurs to me now that you're FTP inbox probably has a lot more stuff coming into it every day than mine. I'll see about opening a case as soon as I get back to that project again...

Sounds good JJ. I'll keep my eyes peeled, and when you submit it you should get a "case number" via email and you can share that with me so that I can look into your case. 

SL froze yet again on Friday afternoon, taking with it a couple of hours of work, so I have gone ahead and opened a case and submitted a zip file.

Hi JJ,

Can you share the case number with me so that I can follow along? You should have receive it in a confirmation email from Support@articulate.com and you may want to check your junk/spam folder in case it didn't come through to your inbox. 

Hi Ashley -- I submitted the case several hours ago but haven't received a case number or any acknowledgement yet. (Nothing in the spam folder either.)

Hi JJ,

Since there were some issues previously when you tried to submit, I'm wondering if it's just not going through from your end? Do you see a message pop up after you submitting confirming the submission? 

With that being said, I went ahead and submitted a case on your behalf. You should receive an email from our Support team shortly, so please keep an eye out for it. 

Support is having me import the file into a new SL file. Fingers crossed...

Thanks JJ I'm following along, and have my fingers crossed for you as well.

SL just crashed yet again--in fact it went into an endless loop in which it kept asking me over and over and over to submit an error report but wouldn't finish. It was almost funny.

I imported a couple more slides from PowerPoint and was working on complex animations. Could that have made it sick again?

I've done enough coding to recognize a product that is unstable and insufficiently tested, and that's what I'm seeing here.

The Director of Worldwide Training is supposed to be showing this presentation to senior management on Monday, and this tool is completely unreliable. Looks like I'll be working this weekend. Definitely not recommending any further adoption of this product. It's just too buggy and unreliable... Really. Not. Happy.

Hi JJ,

I'm sorry to hear that you've had another crash, and it's hard to say if the Powerpoint slides caused the problem, but was it working as expected after importing your .story file into a new file as Cleo suggested in your case? If you'd like to share this information with Cleo he can do some additional testing and if you're able to share your files with Cleo he can do some additional testing on your files.