Downloading files from a course not working


I have published a course with multiple pdfs/xlsx to download (with triggers, not in resources). Unfortunately the download does not work for everybody. It says "Error. File not found" or "Access denied". 

However, when I try to open and download them it works fine, both within a LMS and without. 

Does anybody have an idea how to resolve this?

1 Reply
Becca Levan

Hello Claudia!

Thanks for reaching out; happy to investigate this with you!

It sounds like you have a trigger setup that will allow a learner to download a PDF or XLSX file.

  • Where are the files stored? Are they on the web or local?

If you're comfortable sharing your file here publicly or privately here, I'd be happy to take a look and help test this with you!