Drag and Drop activity that works on a Windows machine but doesn't work on a Mac

Hello All.

Has anyone experienced a situation where a drag and drop created in Storyline 360 works as expected on a Windows PC but does not display Drag Objects on a Mac - in any browser?  

The course was published using HTML 5 with fallback to Flash.

It is published via Web option and we are using an FTP server to upload it into our environment.  I'm not sure where to start troubleshooting.

Hoping someone can shed light and help me solve this mystery.  Thank you!

~Cathy

3 Replies
Katie Riggio

Hi there, Cathy. I'm happy to lend a hand!

I did some digging, and I'm not seeing any reported issues of a drag-and-drop activity not working on a Mac. Can you tell me a bit more about your project?

  • What version of Storyline are you using? You can find this detail by clicking on the Help tab and then About Storyline.
  • Mind sharing your .story file with me, so I can take a closer look? I'm happy to test it on my end and let you know what I find. If you need to share the project privately, use this upload link

We’ll get through this oddity together!

Cathy DeBurro

Hi Katie -- 

Thanks for reaching back out to me.... I don't have complete confirmation on this yet - I should know tomorrow - but it may be that the bug you just put a release out for last week that caused multiple answer (from convert to freeform) activities to completely hide the choices (making them look like they disappeared) - might be the culprit here.  It is weird.  I was only able to recreate this issue on a Mac (not on Windows PC, different browsers - iPad, iPhone, and Android phone)...then today, someone with a PC had the same problem.  I still couldn't recreate it - but I updated all of my story files with the new bug fix and republished.  The PC user - after clearing their cache - reported issue fixed.  Still waiting on Mac user.  If he is still having an issue - I will send you everything you need.  Stand by.  Thanks, Katie!

Katie Riggio

High-five for the excellent troubleshooting, Cathy! 

We did have an issue with the drag-and-drop interactions, where drag items would return to their original positions during quiz review or be hidden by other objects. As you noted, it was fixed on the latest build 3.18.16333.0.

Standing by to hear how the Mac user makes out! ☺️