Our quiz drag and drop images appear correctly when I play our modules in Firefox. However, for two other people testing the same modules the drag images do not appear in Firefox. They do appear for the same testers in IE and Chrome. We built the modules in Storyline 2. Do you have any suggestions for additional trouble shooting? We have confirmed that the testers and I both have Firefox version 40.0.2 and we have had the testers uninstall and reinstall Firefox on their computers.
It will be a HTML5 issue, Firefox is not a supported browser for Storyline for HTML5, you need to install flash in Firefox for it to work, I understand the latest version of flash is not blocked by Firefox
Thank you both. I had the testers load Shockwave Flash and the course works as designed for them now. How will we resolve these types of fixes when Flash goes away?
I'm happy to hear it's working for you. I know Firefox starting blocking some Flash content, but I don't know that it will ever go away entirely, but please know our team is continuing to keep an eye on things such as this and will update information and resources as necessary.
4 Replies
It will be a HTML5 issue, Firefox is not a supported browser for Storyline for HTML5, you need to install flash in Firefox for it to work, I understand the latest version of flash is not blocked by Firefox
Hi Daniel,
As Phil mentioned Firefox is not a supported browser as detailed here. If you're running into issues with Firefox blocking Flash content you'll want to review the information here.
Thank you both. I had the testers load Shockwave Flash and the course works as designed for them now. How will we resolve these types of fixes when Flash goes away?
Hi Daniel,
I'm happy to hear it's working for you. I know Firefox starting blocking some Flash content, but I don't know that it will ever go away entirely, but please know our team is continuing to keep an eye on things such as this and will update information and resources as necessary.
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