I am having an issue with a drag and drop matching question from two separate Storyline 360 files that won't open for some users in Internet Explorer but opens for others. However, another drag and drop question from one of the above files does open in Internet Explorer for the same users that couldn't open the other drag and drop questions. The only difference between the two types of questions are that the ones that don't open allow for only one correct answer, while the question that does open allows for multiple correct answers. Any help would be great!
Our team have the same problem. When we have two drag and drop on the same page, some users can not see them. Users are in IE 11. Users work in a school board, they do not have the control to use other browsers. They have the same problem when they viewing the Flash or HTML5 output. It is impossible for us to replicate the issue. We only have this problem since we used Articulate 360. We use the D2L platform to host our courses. Does a solution exist?
Sorry to hear that you have users experiencing a similar issue.
It looks like we did not get a response back from Reyna above, but I'd be glad to move forward to help you out.
Do you have the ability to test in SCORM Cloud to see if you can replicate the issue or if it is limited to your LMS? You mention some users - are you able to replicate the behavior?
If you need our assistance or want us to take a closer look, please share your problematic .story slide right here in the forums or here privately.
I have the SAME issue with a drag and drop interaction on Microsoft Edge/Internet Explorer, on Windows 10. I'm using Articulate Online LMS. It was published HTML5/Flash I believe. What should I do?! I'm thinking of submitting a case.
Hey Dave! I see you decided to go ahead and open a case--smart idea! Looks like Vevette has got you taken care of. Let us know if updating to the latest version of Storyline 360 did the trick!
There was an issue in Storyline 360 that was fixed in Update 12, we're now on Update 3.22.17236.0.
Do you know what update of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".
If you're on the latest update and still are seeing an issue, I'd love to take a look at your file to test it. Can you share it here with us using the Add Attachment button or if you'd prefer to share directly with our Support Team you can upload it to them here.
I'm in update 3.25-something and I still have the issue with DnD. I know it's not my file because it works in Chrome, Safari, and FFX. But not in Edge.
10 Replies
Hi Reyna,
These are some of the hardest issues to figure out - if it's not consistent - but here are some questions to get you started:
Let me know and we'll troubleshoot from there!
Hi!
Our team have the same problem. When we have two drag and drop on the same page, some users can not see them. Users are in IE 11. Users work in a school board, they do not have the control to use other browsers. They have the same problem when they viewing the Flash or HTML5 output. It is impossible for us to replicate the issue. We only have this problem since we used Articulate 360. We use the D2L platform to host our courses. Does a solution exist?
Hi Stéphanie,
Sorry to hear that you have users experiencing a similar issue.
It looks like we did not get a response back from Reyna above, but I'd be glad to move forward to help you out.
Do you have the ability to test in SCORM Cloud to see if you can replicate the issue or if it is limited to your LMS? You mention some users - are you able to replicate the behavior?
If you need our assistance or want us to take a closer look, please share your problematic .story slide right here in the forums or here privately.
Hi Leslie,
I have the SAME issue with a drag and drop interaction on Microsoft Edge/Internet Explorer, on Windows 10. I'm using Articulate Online LMS. It was published HTML5/Flash I believe. What should I do?! I'm thinking of submitting a case.
Hey Dave,
Glad you did more than think about it :)
Looks like you reached out to our team and Vevette is assisting you. You're in great hands!
Hey Dave! I see you decided to go ahead and open a case--smart idea! Looks like Vevette has got you taken care of. Let us know if updating to the latest version of Storyline 360 did the trick!
Hi,
I seem to be having this problem with SL Drag and Drop as well.
I have created several, and one is working fine in the course, while the other only works for me not my other coworkers.
Was this situation resolved?
Thank you,
Stephanie
Hi Stephanie,
There was an issue in Storyline 360 that was fixed in Update 12, we're now on Update 3.22.17236.0.
Do you know what update of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".
If you're on the latest update and still are seeing an issue, I'd love to take a look at your file to test it. Can you share it here with us using the Add Attachment button or if you'd prefer to share directly with our Support Team you can upload it to them here.
I'm in update 3.25-something and I still have the issue with DnD. I know it's not my file because it works in Chrome, Safari, and FFX. But not in Edge.
Hi Julie,
It looks like I just replied to a similar post here if you'd like to take a look and keep the conversation going in one location.
This discussion is closed. You can start a new discussion or contact Articulate Support.