Drag n Drop decoys previously working fine, but no longer. Maybe linked to a recent SL 360 release?

Hi Crystal

we are also having issues with DnD interactions in SL360 files that have been upgraded from SL2. Attached is one slide from both versions.  SL2 works fine, SL360 doesn't.  

Cheers! Here is the SL page extracted from the course. 

Hi Wendy,

We do have an open issue for SL360 specifically related to what I see in your file:

• Drag and Drop questions whose Drop Target have dashed outline and no fill are sometimes not evaluated correctly in the HTML5 output.

I changed the outline to a solid line on your drop target and it seems to be working.

Take a look at your attached file.

I will add this thread to our report.

Well Daniel, I think you may have uncovered an issue. I'm reporting this to the team. I thought it may have been due to your custom set-up, but I created a super basic Drag and Drop and experiencing the same issue.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

In the meantime, would a Pick Many work for you? I did a rough example using your same slide information and attached, it's slide 1.2.

Update - Further testing confirms this issue only exists in the HTML5 output (which is also the Preview format) and the Flash works as expected.

Hi Leslie, and thanks. 

Actually a big sigh of relief, since we are publishing Flash with HTML fallback. I've now checked test versions on the LMS and the DnD does in fact behave as intended there. 

My reactions were in fact based on the interaction's behaviour in Preview mode (thanks for that insight btw) and Articulate 360. We also publish with the Flash with HTML fallback setting to Articulate 360, but there the bug seems to be in action. Expected?

Great to get this off my worry list!  

Cheers, Daniel

Thanks for that insight Daniel - I'm seeing the same thing when I publish to Review. 

I'll make a note in the report that I made regarding that as well.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Thanks Leslie

that information would have been handy before we had to recreate all the interactions as click to selects.

Sorry to hear that Wendy. So, in addition to what I saw in your file, you were experiencing a similar issue to Daniel as well?

Hi Leslie - no just the DnD not working.

If the SL2 HTML5 version (see this Peek) wasn't working as expected with the dashed drop target shape I'd understand but it's frustrating why it's not working in SL360 HTML5.

Thanks Wendy for that Peek - I made a note and shared that with our team. With the full rewrite we did to our HTML5 output and publishing engine it's a different set up than Storyline 2, that created a better set up and experience for most things. I'm sorry this one snuck through the cracks, but we're looking into how to fix it! 

Thanks for the follow-up Ashley and Happy New Year!

Happy New Year to you as well, Wendy! 

Thanks everyone for this thread. I'm experiencing the same issues with a file I recently updated from SL2 to 360. I do use a dashed outline on the target, so I'm going to change that to see if it matters - hoping it's as simple as that. What may be a little different is that the slides on which I use these interactions won't even load in preview in 360. We'll see!

So I have two slides that use drag and drop functionality as mentioned above. I've change one target from a dashed outline to a solid outline. That hasn't made a difference so far. Meanwhile, the main issue is that neither slide loads in "Preview" so I can't really tell what additional problems there may be. I'm uploading here those two slides in isolation in hopes someone may have ideas. Thanks in advance!

Quick update - the issue seems to be tied to using groups, images, or text that is separate but laid over an image as the object that is dragged. When I deleted these items from the slide, the preview works. 

So the question now is, what types of objects and contexts can be used as drag-able objects in 360? Can someone share? I didn't find anything on this limitation when I searched earlier. 

TIA!!

After looking at another thread (Storyline 360: Spinning Cursor Error) and playing around, I ended up rebuilding the slide within 360 and now it loads and the drag and drop trigger is working (even with a dotted border!).

Thanks

I take it back. I rebuilt 2 separate slides. On the first, 2 of the 3 rebuilt triggers worked. The third did not. On the 2nd slide, after rebuilding it the same way I did the first, none of the 3 triggers worked. Then, when I went back and tweaked a rebuilt group on the 1st slide, the slide won't load again in preview (relevant to Spinning Cursor Effect above). Back to the drawing board.

Hi Caryn,

It sounds like you've been around the block with this project! I'm happy to come alongside you and help sort this out.

Would you mind sharing the most updated version of your project file with me? I'll be standing by!

Hi Alyssa,

Thanks for reaching out! I've managed to fix all but one instance of this. I'm attaching here the updated slides affected by the one remaining bug. For me, the 2nd work example (landscapes) isn't working. The slide hangs after it is dropped on the target. I can't for the life of me figure out what's different about this instance that's breaking it. I've tried deleting the assets and pulling them back in, I've tried un-grouping and rebuilding the group (and trigger), I've tried building the group in a different order, etc. 

I'm presenting the program from which this is pulled on Weds so really want to have it working. Thanks for any insights you can provide!

Hi Caryn,

Are you using the latest update of Storyline 360? I tested your file in the latest update, and it appeared to work normally for me. Here's a Peek recording of my testing. 

Let me know if you're still having issues with the landscape slide!

Thanks Alyssa - I think I am. I'm running v3.18.16333.0

Thanks, Caryn!

Could you also record a Peek (similar to the one I shared with you) where you first click the Help Tab, then About Storyline to show your Storyline version number, then preview the entire file? 

It'll be really helpful for me to see how the file behaves on your end. Thanks!

Here you go Alyssa - thanks!

Hi there, Caryn.  Well, we've got some inconsistency even on our side.  While Alyssa doesn't see the endless loading in Preview and published output, I do.  So at least you aren't alone!

I'm going to share this with our wider support team to see if we can nail down what is the variant that is causing the loading.  Alyssa and I have the same setup on the surface, so I'm hoping the experts can look deeper and give us some next steps.

I'm opening a case for you, and I'll follow along.  You've done some amazing troubleshooting, by the way, and we're just as determined to get to the bottom of it!