I'm currently facing an issue with a specific e-learn module package that takes a long time to launch/start up on our LMS platform. A lot of our learners have been complaining that the screen is blank for more than 30 seconds before the module starts.
We don't have any issue with the rest of the SCORM packages that we have launched in our LMS platform.
I will be keen to know what could be some possible issues that it takes a long time to load?
I appreciate that you took the time to record a video of the delay! It does take quite a bit of time to load the course. Does the course take the same amount of time to load when publishing for Review 360 or Web? If not, it would be best to reach out to SumTotal if they've noticed similar issues.
Thanks for following and sharing that you're experiencing this in other environments as well. If you're able to, please share your .story file with our support team using the link below, and they can do some testing to help figure out why there's such a lag in starting the course!
4 Replies
Hello Jasmine!
I appreciate that you took the time to record a video of the delay! It does take quite a bit of time to load the course. Does the course take the same amount of time to load when publishing for Review 360 or Web? If not, it would be best to reach out to SumTotal if they've noticed similar issues.
Make sure to keep updated in this discussion!
Hi Lauren
Thanks for getting back to me so quickly.
Yes, I've just published via Review 360 and it does take a long time to launch too.
Thanks
Jas
Hi Jasmine,
Thanks for following and sharing that you're experiencing this in other environments as well. If you're able to, please share your .story file with our support team using the link below, and they can do some testing to help figure out why there's such a lag in starting the course!
SUBMIT A CASE.
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Thanks, Ren for following up on this.
I have submitted a case and have attached my story file in there.
I hope to resolve this issue soon.
Cheerio
Jas