Edge Browser causing a 401 error

Mar 28, 2018

We have had a handful of people report getting a 401 "not authorized" when accessing our courses using the Edge browser for Windows 10. We are telling people to use Chrome as a solution. Is anyone else having a similar issue? 

3 Replies
Sam Hammond

Hi Charles -- what version of Storyline are you using? I'm seeing this issue using Storyline 3, update 2. The March 6th update (update 3) might solve these issues, but it's introduced other bugs that make it unusable for our team's needs (specifically, lightboxes don't render properly). 

We also see this issue come up from time to time in IE 11. 

So far, Chrome and Firefox seem to be the best browsers to recommend when viewing Storyline content. 

Katie Riggio

Hi there, folks! Really sorry to hear about the '401 Unauthorized' message when accessing a course in Edge.

Sam and Charles: Are you able to share your .zip here with us, so that we can do some testing in SCORM Cloud? If you need to keep your content private, you're welcome to upload your file in a case with our support engineers who can also have a look!

This discussion is closed. You can start a new discussion or contact Articulate Support.