email links not working

It looks like this in the trigger wizard (see attachment). So, it sounds like the top trigger action needs to say "mailto:whitney@academyofclinicalmassage" instead of just the email address, is that correct? I didn't add the mailto as I didn't think it was necessary in the trigger wizard

I tried adding the mailto: with the address so it read:

mailto:whitney@academyofclinicalmassage.com and it still didn't work. Since I am including the mailto:, should the trigger be to open a URL instead of send an email? And if so, why doesn't the send email action work in the trigger?

Hi Whitney,

Happy to help!

When using the email trigger, there could be a couple of reasons why it doesn't appear to work as intended. Here are some things to consider when using this trigger: 

• The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the app.
• The email app must allow JavaScript and HTML submissions from external programs (in this case, Storyline). Some email apps, such as Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these apps.

I tried to see if I could recreate the issue in a sample course using the Email Trigger. I wasn't able to replicate the issue since the trigger would open my email client as intended. Could I have you try testing this sample course to see if the trigger works for you: 

• Email Trigger Test

Please keep us updated and let us know if you have any questions! 

Hi Vincent:

Thanks for the update. I tried the link you sent and it did not work. I am using Gmail and it usually behaves very well in launching new windows when there is an email link. Any ideas why that might not be working?

Hello Whitney!

I've started a support case on your behalf so we can ensure the Send Email trigger works in your course! You should've received an email from me explaining the next steps. Thank you for the details you've included so far!

Sounds good and I will send this over. 

Thanks!

Hi Everyone,

Is there any update on the send email trigger.

I am creating a course and want to use 'Send email to' but nothing is happening. I am using Outlook 2016. I also tried the link shared by 'Vincent Scoma' but no luck here as well. 

Please let me know if this trigger will work or not.

Hello Farah,

Thanks for reaching out, and I'm sorry to hear you're facing issues with the Send Email trigger!

In Whitney's case, our team recommended:

The Send to mail will attempt to open the email client installed on the user’s computer. It will not work if there is none.

The user will need to copy the email to use it. A Storyline slide will not allow you to copy from a textbox; however, a user can select text from a text-entry field.

I ran a quick test on Vincent's output, where the email client loads when clicking on the Send Email trigger. Here's a quick video of the experience and a few reasons why this option might not work smoothly.

To help us explore further, what browser(s) are you using to view the published output? Also, are you running an anti-virus program?

Hi Nishma,

Thank you for sharing those details with us! 

As Katie mentioned, the Send Email trigger will attempt to open the email desktop application installed on the user’s computer. If the user doesn't have a desktop mail application, the trigger will not work. 

If that option doesn't work, another workflow is to create a "Copy Email" button that learners can click on to copy the email address. This will reveal a layer that contains the email for students to copy/paste into a new email. I am attaching an example file to this thread to show this layout. 

Please let us know if you have any questions!