Embedded video not playing when launched through IE

Hello,

I have a course that runs through our online LMS at work. We have a video embedded from another website on one of the slides within. This video will not play when the LMS is launched through Internet Explorer, however plays fine through Firefox. Is this an LMS issue or is there a setting in Storyline I can amend?

 

thank you!

 

12 Replies
Alison Coops

Hello,  I inserted a YouTube video using embed code, but when I publish, the video doesn't play using either IE or Chrome.  I just get a still shot from the beginning of the video and the timeline goes across in the default number of seconds. I'm using Storyline 3.  I tried Scorm Cloud and get the same result.

Alyssa Gomez

Hi Alison! Happy to help you!

With your permission, we can take a look at your embed code to nail down why it isn't playing in Chrome or Internet Explorer. We'll delete the file when we're done troubleshooting.

If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Crystal Horn

Hi Alison!  Thanks for sharing the embed code.  I inserted that video in a fresh Storyline 3 file, uploaded to SCORM Cloud and tested in Chrome 71 and Internet Explorer 11.  The video played in both environments for me.

Can you test my link on your side and see what happens?  If it plays normally, it'll be best to next see your .story file.  As Alyssa mentioned, you can share it with us here or privately using this link