ERROR: Could not load the file 'story_content/data.swf' in mozilla

Hi Yulstar. 

Sorry for the trouble. Can you try saving, closing, reopening, and then republishing the course to see if this happens again? If it continues to happen, I'd encourage you to open a ticket with our support team for further help. Thanks!

Hi all, is there any solution for this error? Because i also encounter the same problem. Meanwhile, if open in chrome, the movie will only display a white blank screen.

Hi Peter,

I have tried the same and still having the same problem. In fact, I created new project, and just create one slide, and insert caption and picture. Then publish and the same problem happen to the Mozilla.

Regards,

Yulstar

I'm having the same problem. The content loads fine in IE8 and Chrome, but I get an " ERROR: Could not load the file 'story_content/data.swf'" message in Firefox. I have tried publishing two different projects with the same results.

Similar problem for me, although I don't get an error message when I try to load the project via Firefox (latest version), just a blank page.  

Looks like we need help addressing this pronto please!

I opened a support ticket. No resolution yet, though. Their first recommendation was to ensure that I have the most updated version of the Flash player for Firefox. I do, so that wasn't the issue for me. Others may try updating, though, just in case it isn't the same problem.

Alicia

Well, my Support ticket has gotten me nowhere so far. The response from Articulate Support showed a Screencast with my test course working fine in Firefox on their machines. They suggested I uninstall and re-install my browser. That just isn't a good answer for me. A large portion of my company uses Firefox for browsing. This thread shows that it isn't an incident isolated to my machine. Without further investigation and understanding into exactly why it isn't rendering properly in Firefox, how can I have any faith in using this tool to push out my materials? My company locks down our machines so we have to call IT to uninstall/re-install applications. I can't tell all my employees to re-install the browser if they have a problem. I need a better answer as to exactly why this is happening. I am completely frustrated. 

Hi everyone,

Sorry for any inconvenience to this point. Our engineers are aware of this issue and are working hard to get it fixed, and when it is, I'll be sure to update the thread right away. Thanks for being patient. 

Thanks, Peter! I had my IT group do the uninstall and it didn't fix the problem for me. I appreciate your response and am hopeful we will have a resolution soon.

Best,

Alicia

I am also experiencing this problem intermittently and this is with an IE browser. What I did once which worked, but it does not always work, was to copy the data.swf file from another Articulate project that worked. This works some times but not always and when it doesn't work it seems to mess with the look and feel of the course.

Hi everyone, 

Good news. Storyline Update 1 has just been pushed out. Can you please try updating your version and letting us know if the issue persists? Thanks!

Thanks Peter for the link.

Let me try and hopefully this update solve the problem.

Regards,

Yulstar

Thanks, Peter! I updated and re-published, but it still didn't solve the problem for me.

After realizing my old Presenter courses would no longer play in Firefox either, I became suspicious that the issue wasn't with Storyline specifically and investigated further. It turns out there is a known issue with Flash player and Firefox if you have RealPlayer installed. I changed my RealPlayer preferences according to the instructions provided here: http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html and now the courses play in Firefox.

I hope this helps others who are having the same issue!

Best,

Alicia

Thanks so much for sharing that, Alicia And I'm glad to hear the course is playing fine for you now!

Hi All,

I downloaded the new version of Storyline; that did not remove the problem. I checked to see if I have RealPlayer; I don't. I use Firefox; should I change the default to IE and see if it works? Any other suggestions. I hate to go back to Captivate.

I am using RoboHelp 8. I created a demo and inserted it into the HTML page: Insert -- Multimedia/Demo. I inserted the story.swf file and I got the Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}Couldnot load the file 'story_content/data.swf' error. Maybe I'm inserting the wrong SWF file?

I have no problems in RoboHelp when I go to Insert -- Adobe Captivate Demo - xxx.swf

Hi Marsha

So it sounds like you're hoping to embed the Storyline course into a web page, is that right? Can you try publishing your course for web, and giving this technique a shot? Or do you mind giving more a little more information about the steps you're taking to get the error message you're seeing so we can go from there? Thanks!

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

Hi,

In response to your email, I will give your link a try: how to embed Storyline content into a Web page. In the interim, I attached a Word doc that describes the procedures I followed in Storyline and RoboHelp.

Thank you.

Marsha

Hi,

Here's a second Word document that describes what I tried to do regarding embedding Storyline content into a Web page. My company is totally behind a firewall. I do not have an external Website that I can FTP to.

Thanks a lot Alicia,

That works for me as well. After I changed my real player preferences and now the course can play in Mozilla.

Thanks a lot Peter and the rest for the help.

Best Regards,

Yulstar

Hi Marsha, 

Thanks for the info you attached. Unfortunately, we don't support playback of the single story.swf as a method to launch content. It does sound however, like RoboHelp is attempting to block that method anyway. Have you had a chance to discuss it with the RoboHelp administers, by any chance? 

I'm getting the same error no matter which browser (firefox or IE9)....I have tried republishing and re-uploading to our LMS  a couple times to no avail.  Embedding it into the web page won't work for me.  Help!

Hey Adam, 

Are you able to send us your .story file so we can take a closer look and help get things running smoothly?